旅行
账户
Ruth M
This event dose not care about it's customers.
The Enchanted Forest的点评
点评：To say I am angry is an understatement. After driving three hours to get to this event, we arrive at 8.15 to be told the event has been cancelled.
There was no social media to notify customers, no coms what so ever from this event. When speaking to a steward, we were told there was a power cut. You will get an email tomorrow.
I can understand that this happens in events, but this is a lighting show, and there must be a procedure for this in the event management plan and risk assessment. Back up generators or some kind of onsite electrical team.
To make matters worse, when I asked the question on their social media, I was asked to email them privately, and my comments were deleted from their Facebook page.
I also noticed that all of the other comments from customers asking and complaining about the same thing had been deleted. This is not very transparent if they are deleting comments.
One comment stated that this happened last year, so there is a history of this happening at this event.
What was more upsetting was that the customer had travelled to Pitlochry and paid £180 for a hotel last year to be told it was cancelled. They repeated the trip this year, and the same happened again. This post has been deleted from their page.
I managed to speak to a couple of people who were also waiting for answers, and customers for the 7.15 showing had been told that it was cancelled at this point, so I don't understand why other customers were not notified.
Customers were still showing up at 9 p.m. At that point, I saw what looked like the production team and stewards getting off a coach, looking like they were going home.
It is clear that this event seems to have a history of a lack of communication and learning from their previous years.
I wasn't going to leave a review, but as my comments have been deleted from their Facebook along with others, I thought it was only fair to make people aware of the issues with this event.
There was no social media to notify customers, no coms what so ever from this event. When speaking to a steward, we were told there was a power cut. You will get an email tomorrow.
I can understand that this happens in events, but this is a lighting show, and there must be a procedure for this in the event management plan and risk assessment. Back up generators or some kind of onsite electrical team.
To make matters worse, when I asked the question on their social media, I was asked to email them privately, and my comments were deleted from their Facebook page.
I also noticed that all of the other comments from customers asking and complaining about the same thing had been deleted. This is not very transparent if they are deleting comments.
One comment stated that this happened last year, so there is a history of this happening at this event.
What was more upsetting was that the customer had travelled to Pitlochry and paid £180 for a hotel last year to be told it was cancelled. They repeated the trip this year, and the same happened again. This post has been deleted from their page.
I managed to speak to a couple of people who were also waiting for answers, and customers for the 7.15 showing had been told that it was cancelled at this point, so I don't understand why other customers were not notified.
Customers were still showing up at 9 p.m. At that point, I saw what looked like the production team and stewards getting off a coach, looking like they were going home.
It is clear that this event seems to have a history of a lack of communication and learning from their previous years.
I wasn't going to leave a review, but as my comments have been deleted from their Facebook along with others, I thought it was only fair to make people aware of the issues with this event.
翻译：说我很生气也不过分。我们开了三个小时的车去参加这个活动，8 点 15 分到达时被告知活动取消了。
没有社交媒体通知客户，也没有关于这次活动的任何消息。当我们与服务员交谈时，他们告诉我们停电了。明天你会收到一封电子邮件。
我可以理解在活动中会发生这种情况，但这是一场灯光秀，活动管理计划和风险评估中必须有一个程序。备用发电机或某种现场电气团队。
更糟糕的是，当我在他们的社交媒体上提出这个问题时，他们要求我私下给他们发电子邮件，我的评论被从他们的 Facebook 页面上删除了。
我还注意到，所有其他询问和抱怨同一件事的客户的评论都被删除了。如果他们删除评论，这就不太透明了。
一条评论说这件事发生在去年，所以这次活动曾经发生过这种情况。
更令人沮丧的是，去年这位顾客曾前往皮特洛赫里，花了 180 英镑住酒店，却被告知活动取消了。今年他们又去了一次，同样的事情再次发生。该帖子已从他们的页面上删除。
我设法与几个也在等待答案的人交谈，7.15 场演出的顾客此时被告知活动已取消，所以我不明白为什么没有通知其他顾客。
晚上 9 点，顾客们仍然出现。那时，我看到制作团队和乘务员从大巴上下来，看起来像是要回家。
很明显，这次活动似乎缺乏沟通，也缺乏从前几年吸取的教训。
我本来不打算留下评论，但由于我的评论和其他人的评论都从他们的 Facebook 上被删除了，我认为让人们意识到这次活动的问题才是公平的。
没有社交媒体通知客户，也没有关于这次活动的任何消息。当我们与服务员交谈时，他们告诉我们停电了。明天你会收到一封电子邮件。
我可以理解在活动中会发生这种情况，但这是一场灯光秀，活动管理计划和风险评估中必须有一个程序。备用发电机或某种现场电气团队。
更糟糕的是，当我在他们的社交媒体上提出这个问题时，他们要求我私下给他们发电子邮件，我的评论被从他们的 Facebook 页面上删除了。
我还注意到，所有其他询问和抱怨同一件事的客户的评论都被删除了。如果他们删除评论，这就不太透明了。
一条评论说这件事发生在去年，所以这次活动曾经发生过这种情况。
更令人沮丧的是，去年这位顾客曾前往皮特洛赫里，花了 180 英镑住酒店，却被告知活动取消了。今年他们又去了一次，同样的事情再次发生。该帖子已从他们的页面上删除。
我设法与几个也在等待答案的人交谈，7.15 场演出的顾客此时被告知活动已取消，所以我不明白为什么没有通知其他顾客。
晚上 9 点，顾客们仍然出现。那时，我看到制作团队和乘务员从大巴上下来，看起来像是要回家。
很明显，这次活动似乎缺乏沟通，也缺乏从前几年吸取的教训。
我本来不打算留下评论，但由于我的评论和其他人的评论都从他们的 Facebook 上被删除了，我认为让人们意识到这次活动的问题才是公平的。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
