点评:I recently had a very disappointing experience with Mick's Transfer's also known as Mick's Fiji Tours & Transfers in Fiji. I had prepaid for a return trip to the international airport for four people, but the company failed to show up for the return leg, despite confirming the day prior. We called, our hotel called, we WhatsApp'd, we emailed to the confirmation email, no response, we finally got through on chat on their website, who stated that they would look for alternative transport (way too late by this time, as they were already ½ hour late and we had to make our international flight), we requested a refund and they advised that our driver could take us past their office on the way and pick it up (seriously, despite paying in advance by credit card). This caused significant stress and inconvenience as we scrambled to make alternative arrangements. While they refunded me, they withheld 10% as a "booking fee"—an unjust charge given that they did not provide the basic service of what their name outlines "Mick's transfers".
The initial trip to the airport was also far from satisfactory. Although the driver was safe, the vehicle was in shockingly poor condition—dirty and unkempt inside. As the person who booked this service, I felt embarrassed to have subjected my group to such substandard conditions.
Mick's Transfer claims to offer reliable, high-quality service, but my experience was far from what they advertise. I cannot recommend this company and urge others to think twice before booking with them if you want a reliable service.
翻译:我最近在 Mick's Transfer's(也称为斐济的 Mick's Fiji Tours & Transfers)的体验非常令人失望。我已经预付了四人往返国际机场的票,但该公司未能按时送达回程,尽管前一天已经确认。我们打了电话,酒店也打了电话给我们,我们通过 WhatsApp 发送了消息,发送了确认邮件,都没有回复,我们最后通过他们网站的聊天打通了,他们说会寻找其他交通方式(此时已经太晚了,因为他们已经晚了半个小时,而我们必须赶国际航班),我们要求退款,他们建议我们的司机可以在途中带我们经过他们的办公室并接我们(说真的,尽管我们提前用信用卡支付了费用)。这给我们带来了巨大的压力和不便,因为我们不得不匆忙做出其他安排。虽然他们退款给我,但他们扣留了 10% 作为“预订费”——这是一种不公平的收费,因为他们没有提供他们的名字“Mick's transfers”所概括的基本服务。
第一次去机场的旅程也远不能令人满意。虽然司机很安全,但车辆状况极差——车内脏乱不堪。作为预订这项服务的人,我为让我的团队承受如此低标准的条件而感到尴尬。
Mick's Transfer 声称提供可靠、高质量的服务,但我的体验与他们宣传的相差甚远。如果您想要可靠的服务,我不推荐这家公司,并敦促其他人在预订之前三思而后行。