旅行
账户
Jay S
Overcrowded, mismanaged, and anything but relaxing
Island Spa & Sauna的点评
点评：I recently visited Island Spa & Sauna in Edison, NJ, expecting a peaceful and rejuvenating experience, but it turned out to be more exhausting than relaxing. Having been to that multi-level mega spa in Edgewater, NJ, I had hoped for a more affordable but still high-quality alternative. Unfortunately, Island Spa fell short in almost every category—from overcrowding and lack of facility management to indifferent staff and poor guest experience.
While weekends are naturally busy, Island Spa was packed to an overwhelming degree, making it difficult to enjoy any of the amenities. The study pod seating areas were filled with teenagers doing homework, the café was overrun with office workers bringing in their laptops to work unpaid overtime, and the so-called relaxation areas felt more like a waiting room at an airport.
The living room-style lounge, which should have been a peaceful escape, was instead packed with people watching TV shows, scrolling through their phones, or reading books aloud in groups. The lack of noise regulation was frustrating—unlike the multi-level spa in Edgewater, where staff actively enforce quiet zones, Island Spa had no one ensuring a tranquil atmosphere.
The men’s bathhouse had some serious problems. First, people were openly using their phones and texting in the locker room, which is wildly inappropriate in a spa setting. This kind of behavior should be strictly prohibited for privacy reasons, but Island Spa had no staff enforcing any rules. Unlike at Edgewater’s spa, where phone use is actively policed, guests at Island Spa were left to do whatever they wanted, making for an uncomfortable environment.
Additionally, there was only one toilet in the men’s bathhouse, which was always occupied. When I asked about another option, I was told there was a second toilet at the entrance of the spa—but I’d have to put my socks and shoes back on just to go use it. That was incredibly inconvenient, especially for a facility of this size that sees such heavy foot traffic.
The lack of hospitality was another major letdown. Staff members were indifferent, disengaged, and at times outright inattentive. Many seemed more focused on chatting with each other than assisting guests, and it was clear that customer service wasn’t a priority.
At the café, I waited over 20 minutes for a coffee, only to have to remind them myself—and instead of a sincere apology, I was met with a casual “oops, my bad.” This kind of carelessness and lack of attentiveness made the entire experience feel unprofessional.
Island Spa’s layout is also surprisingly small for how many people it attracts. The entire spa is just one floor, which means everything feels cramped and congested. Unlike the multi-level spa in Edgewater, which has spacious relaxation areas and diverse amenities, Island Spa feels more like a bathhouse struggling to accommodate too many people at once.
Other facility-related disappointments included:
No massage pools, which is a huge letdown for a spa of this size.
The “cool room” was barely cold, making it ineffective.
The canteen was inexplicably closed from 3:55-5:00 PM, right when guests would expect food service.
The café didn’t even serve regular coffee, only offering espresso and Americano variants, which felt like an unnecessary limitation.
I came in the morning so this wasn’t an issue for me but when I stepped out in the evening I noticed everyone was fighting for parking. While Island Spa does have parking, finding a spot during peak hours is a major challenge. The spa shares its lot with HMart, multiple Korean BBQ restaurants, Paris Baguette, Kura Sushi, a dental office, and various other Asian eateries, so competition for spaces is already intense.
During Saturday late afternoons, parking is especially difficult, and with no valet service available, guests are left to circle the lot and hope for an opening. This is another area where the Edgewater spa is superior, as they at least offer valet parking to ease congestion.
Instead of offering a peaceful escape, Island Spa & Sauna felt chaotic, overcrowded, and poorly managed. Even though it had a high proportion of Asian patrons, which I initially thought would make for a more comfortable experience, the lack of structure, poor customer service, and complete disregard for noise control made it far less enjoyable.
If you’re looking for a true spa retreat, I’d strongly recommend visiting the multi-level spa in Edgewater instead. The service, noise regulation, amenities, and overall experience there are far superior.
Island Spa might work for those who don’t mind a more casual, noisy bathhouse atmosphere, but if you’re expecting tranquility, high-end service, and a properly managed facility, this is not the place.
While weekends are naturally busy, Island Spa was packed to an overwhelming degree, making it difficult to enjoy any of the amenities. The study pod seating areas were filled with teenagers doing homework, the café was overrun with office workers bringing in their laptops to work unpaid overtime, and the so-called relaxation areas felt more like a waiting room at an airport.
The living room-style lounge, which should have been a peaceful escape, was instead packed with people watching TV shows, scrolling through their phones, or reading books aloud in groups. The lack of noise regulation was frustrating—unlike the multi-level spa in Edgewater, where staff actively enforce quiet zones, Island Spa had no one ensuring a tranquil atmosphere.
The men’s bathhouse had some serious problems. First, people were openly using their phones and texting in the locker room, which is wildly inappropriate in a spa setting. This kind of behavior should be strictly prohibited for privacy reasons, but Island Spa had no staff enforcing any rules. Unlike at Edgewater’s spa, where phone use is actively policed, guests at Island Spa were left to do whatever they wanted, making for an uncomfortable environment.
Additionally, there was only one toilet in the men’s bathhouse, which was always occupied. When I asked about another option, I was told there was a second toilet at the entrance of the spa—but I’d have to put my socks and shoes back on just to go use it. That was incredibly inconvenient, especially for a facility of this size that sees such heavy foot traffic.
The lack of hospitality was another major letdown. Staff members were indifferent, disengaged, and at times outright inattentive. Many seemed more focused on chatting with each other than assisting guests, and it was clear that customer service wasn’t a priority.
At the café, I waited over 20 minutes for a coffee, only to have to remind them myself—and instead of a sincere apology, I was met with a casual “oops, my bad.” This kind of carelessness and lack of attentiveness made the entire experience feel unprofessional.
Island Spa’s layout is also surprisingly small for how many people it attracts. The entire spa is just one floor, which means everything feels cramped and congested. Unlike the multi-level spa in Edgewater, which has spacious relaxation areas and diverse amenities, Island Spa feels more like a bathhouse struggling to accommodate too many people at once.
Other facility-related disappointments included:
No massage pools, which is a huge letdown for a spa of this size.
The “cool room” was barely cold, making it ineffective.
The canteen was inexplicably closed from 3:55-5:00 PM, right when guests would expect food service.
The café didn’t even serve regular coffee, only offering espresso and Americano variants, which felt like an unnecessary limitation.
I came in the morning so this wasn’t an issue for me but when I stepped out in the evening I noticed everyone was fighting for parking. While Island Spa does have parking, finding a spot during peak hours is a major challenge. The spa shares its lot with HMart, multiple Korean BBQ restaurants, Paris Baguette, Kura Sushi, a dental office, and various other Asian eateries, so competition for spaces is already intense.
During Saturday late afternoons, parking is especially difficult, and with no valet service available, guests are left to circle the lot and hope for an opening. This is another area where the Edgewater spa is superior, as they at least offer valet parking to ease congestion.
Instead of offering a peaceful escape, Island Spa & Sauna felt chaotic, overcrowded, and poorly managed. Even though it had a high proportion of Asian patrons, which I initially thought would make for a more comfortable experience, the lack of structure, poor customer service, and complete disregard for noise control made it far less enjoyable.
If you’re looking for a true spa retreat, I’d strongly recommend visiting the multi-level spa in Edgewater instead. The service, noise regulation, amenities, and overall experience there are far superior.
Island Spa might work for those who don’t mind a more casual, noisy bathhouse atmosphere, but if you’re expecting tranquility, high-end service, and a properly managed facility, this is not the place.
翻译：我最近去了位于新泽西州爱迪生的 Island Spa & Sauna，原本以为会是一次宁静而焕发活力的体验，但结果却让我筋疲力尽，而不是放松身心。去过位于新泽西州埃奇沃特的那个多层大型水疗中心后，我原本希望能找到一个更实惠但质量更高的替代选择。不幸的是，Island Spa 几乎在每个方面都表现不佳——从人满为患、设施管理不善，到员工冷漠和糟糕的客户体验。
虽然周末自然很忙，但 Island Spa 却人满为患，让人难以享受任何便利设施。学习区挤满了做作业的青少年，咖啡馆里挤满了带着笔记本电脑无偿加班的办公室职员，所谓的休息区更像是机场的候机室。
客厅式休息室本应是一个宁静的避风港，但却挤满了看电视节目、翻看手机或成群朗读书籍的人。缺乏噪音监管令人沮丧——与 Edgewater 的多层水疗中心不同，那里的工作人员会积极执行安静区，而 Island Spa 没有人确保安静的氛围。
男浴室存在一些严重的问题。首先，人们在更衣室里公开使用手机和发短信，这在水疗中心环境中是非常不合适的。出于隐私原因，这种行为应该被严格禁止，但 Island Spa 没有工作人员执行任何规则。与 Edgewater 的水疗中心不同，那里的电话使用受到积极监管，而 Island Spa 的客人则被允许做任何他们想做的事情，这让环境变得不舒服。
此外，男浴室只有一间厕所，而且总是有人。当我询问其他选择时，我被告知水疗中心的入口处还有第二间厕所——但我必须穿上袜子和鞋子才能使用它。这非常不方便，尤其是对于这种规模、人流量如此大的设施而言。
缺乏接待服务是另一个重大失望。工作人员漠不关心，不投入，有时甚至完全不专心。许多人似乎更专注于彼此聊天而不是帮助客人，很明显客户服务不是优先事项。
在咖啡馆，我等了 20 多分钟才喝到咖啡，结果不得不自己提醒他们——他们没有真诚地道歉，而是漫不经心地说了一句“哎呀，我的错”。这种粗心大意和缺乏专注让整个体验感觉不专业。
Island Spa 的布局也令人惊讶地小，因为它吸引了如此多的人。整个水疗中心只有一层楼，这意味着一切都显得拥挤不堪。与 Edgewater 的多层水疗中心不同，那里有宽敞的休闲区和各种设施，Island Spa 更像是一个澡堂，难以同时容纳太多人。
其他与设施相关的失望包括：
没有按摩池，对于这种规模的水疗中心来说，这是一个巨大的失望。
“冷藏室”几乎不冷，因此没有效果。
食堂在下午 3:55-5:00 之间莫名其妙地关闭，而这正是客人期待餐饮服务的时间。
咖啡馆甚至不提供普通咖啡，只提供浓缩咖啡和美式咖啡，这感觉像是不必要的限制。
我是早上来的，所以这对我来说不是问题，但当我晚上走出去时，我注意到每个人都在争抢停车位。虽然 Island Spa 有停车位，但在高峰时段找个车位是一项重大挑战。水疗中心与 HMart、多家韩国烧烤餐厅、Paris Baguette、Kura Sushi、牙科诊所和其他各种亚洲餐馆共用停车场，因此停车位竞争已经非常激烈。
周六下午晚些时候，停车特别困难，而且没有代客泊车服务，客人只能绕着停车场转一圈，希望有空位。这是 Edgewater 水疗中心的另一个优势，因为他们至少提供代客泊车服务以缓解拥堵。
Island Spa & Sauna 并没有提供宁静的休憩之所，反而让人感觉混乱、拥挤，管理不善。尽管它有大量亚洲顾客，我最初以为这会为体验带来更舒适的体验，但缺乏结构、糟糕的客户服务以及完全无视噪音控制，使体验远没有那么愉快。
如果您正在寻找真正的水疗度假胜地，我强烈建议您前往 Edgewater 的多层水疗中心。那里的服务、噪音控制、设施和整体体验都更胜一筹。
Island Spa 可能适合那些不介意更休闲、更吵闹的浴室氛围的人，但如果您期待的是宁静、高端服务和管理得当的设施，这里不适合您。
虽然周末自然很忙，但 Island Spa 却人满为患，让人难以享受任何便利设施。学习区挤满了做作业的青少年，咖啡馆里挤满了带着笔记本电脑无偿加班的办公室职员，所谓的休息区更像是机场的候机室。
客厅式休息室本应是一个宁静的避风港，但却挤满了看电视节目、翻看手机或成群朗读书籍的人。缺乏噪音监管令人沮丧——与 Edgewater 的多层水疗中心不同，那里的工作人员会积极执行安静区，而 Island Spa 没有人确保安静的氛围。
男浴室存在一些严重的问题。首先，人们在更衣室里公开使用手机和发短信，这在水疗中心环境中是非常不合适的。出于隐私原因，这种行为应该被严格禁止，但 Island Spa 没有工作人员执行任何规则。与 Edgewater 的水疗中心不同，那里的电话使用受到积极监管，而 Island Spa 的客人则被允许做任何他们想做的事情，这让环境变得不舒服。
此外，男浴室只有一间厕所，而且总是有人。当我询问其他选择时，我被告知水疗中心的入口处还有第二间厕所——但我必须穿上袜子和鞋子才能使用它。这非常不方便，尤其是对于这种规模、人流量如此大的设施而言。
缺乏接待服务是另一个重大失望。工作人员漠不关心，不投入，有时甚至完全不专心。许多人似乎更专注于彼此聊天而不是帮助客人，很明显客户服务不是优先事项。
在咖啡馆，我等了 20 多分钟才喝到咖啡，结果不得不自己提醒他们——他们没有真诚地道歉，而是漫不经心地说了一句“哎呀，我的错”。这种粗心大意和缺乏专注让整个体验感觉不专业。
Island Spa 的布局也令人惊讶地小，因为它吸引了如此多的人。整个水疗中心只有一层楼，这意味着一切都显得拥挤不堪。与 Edgewater 的多层水疗中心不同，那里有宽敞的休闲区和各种设施，Island Spa 更像是一个澡堂，难以同时容纳太多人。
其他与设施相关的失望包括：
没有按摩池，对于这种规模的水疗中心来说，这是一个巨大的失望。
“冷藏室”几乎不冷，因此没有效果。
食堂在下午 3:55-5:00 之间莫名其妙地关闭，而这正是客人期待餐饮服务的时间。
咖啡馆甚至不提供普通咖啡，只提供浓缩咖啡和美式咖啡，这感觉像是不必要的限制。
我是早上来的，所以这对我来说不是问题，但当我晚上走出去时，我注意到每个人都在争抢停车位。虽然 Island Spa 有停车位，但在高峰时段找个车位是一项重大挑战。水疗中心与 HMart、多家韩国烧烤餐厅、Paris Baguette、Kura Sushi、牙科诊所和其他各种亚洲餐馆共用停车场，因此停车位竞争已经非常激烈。
周六下午晚些时候，停车特别困难，而且没有代客泊车服务，客人只能绕着停车场转一圈，希望有空位。这是 Edgewater 水疗中心的另一个优势，因为他们至少提供代客泊车服务以缓解拥堵。
Island Spa & Sauna 并没有提供宁静的休憩之所，反而让人感觉混乱、拥挤，管理不善。尽管它有大量亚洲顾客，我最初以为这会为体验带来更舒适的体验，但缺乏结构、糟糕的客户服务以及完全无视噪音控制，使体验远没有那么愉快。
如果您正在寻找真正的水疗度假胜地，我强烈建议您前往 Edgewater 的多层水疗中心。那里的服务、噪音控制、设施和整体体验都更胜一筹。
Island Spa 可能适合那些不介意更休闲、更吵闹的浴室氛围的人，但如果您期待的是宁静、高端服务和管理得当的设施，这里不适合您。
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