旅行
账户
Glenn C
Water Park Nightmare – Parking Rip-Off & Zero Customer Care!
New Forest Water Park的点评
点评：I’ve been a loyal customer at this water park throughout 2024, spending over £1,000 on cable sessions, food, and kit (DUP, BRO). But now, due to a possible app malfunction, I’m dealing with a legal nightmare.
I paid for parking through their app, but for some reason, the payment didn’t go through. When I received a PCN, I immediately informed the front desk, explaining that in my heist to check in on time for my session I must have overlook something on the app, it was an honest mistake and I was happy to pay for the time I used. Their response? “Nothing can be done.” That’s simply not true—the owner has the power to cancel a PCN at any stage, yet they chose not to. I emailed them again early Feb and they completely ignored, I know they’ve been active because they posted on instagram just days later.
Their lack of customer service and refusal to engage is shocking. Instead of helping guests, they seem more interested in squeezing every penny out of them—through fines and legal threats.
If this is how they treat paying customers, I strongly suggest you avoid this place. A fun day out is not worth the hassle of dealing with a company that would rather take you to court than respond to an email!
I paid for parking through their app, but for some reason, the payment didn’t go through. When I received a PCN, I immediately informed the front desk, explaining that in my heist to check in on time for my session I must have overlook something on the app, it was an honest mistake and I was happy to pay for the time I used. Their response? “Nothing can be done.” That’s simply not true—the owner has the power to cancel a PCN at any stage, yet they chose not to. I emailed them again early Feb and they completely ignored, I know they’ve been active because they posted on instagram just days later.
Their lack of customer service and refusal to engage is shocking. Instead of helping guests, they seem more interested in squeezing every penny out of them—through fines and legal threats.
If this is how they treat paying customers, I strongly suggest you avoid this place. A fun day out is not worth the hassle of dealing with a company that would rather take you to court than respond to an email!
翻译：2024 年，我一直是这个水上乐园的忠实客户，在有线电视、食物和装备上花费了 1,000 多英镑（DUP，BRO）。但现在，由于应用程序可能出现故障，我正面临一场法律噩梦。
我通过他们的应用程序支付了停车费，但不知何故，付款没有成功。当我收到 PCN 时，我立即通知前台，解释说，在我匆忙按时办理入住手续时，我一定忽略了应用程序上的某些内容，这是一个无意之失，我很乐意为我使用的时间付费。他们的反应是什么？“什么也做不了。”这根本不是真的——业主有权在任何阶段取消 PCN，但他们选择不这样做。我在 2 月初再次给他们发了电子邮件，他们完全忽略了，我知道他们一直很活跃，因为他们几天后就在 Instagram 上发布了帖子。
他们缺乏客户服务，拒绝参与，这令人震惊。他们似乎并不帮助客人，而是更想通过罚款和法律威胁从客人身上榨取每一分钱。
如果他们就是这样对待付费客户的，我强烈建议你避开这个地方。为了度过愉快的一天，与一家宁愿将你告上法庭也不愿回复电子邮件的公司打交道，这不值得！
我通过他们的应用程序支付了停车费，但不知何故，付款没有成功。当我收到 PCN 时，我立即通知前台，解释说，在我匆忙按时办理入住手续时，我一定忽略了应用程序上的某些内容，这是一个无意之失，我很乐意为我使用的时间付费。他们的反应是什么？“什么也做不了。”这根本不是真的——业主有权在任何阶段取消 PCN，但他们选择不这样做。我在 2 月初再次给他们发了电子邮件，他们完全忽略了，我知道他们一直很活跃，因为他们几天后就在 Instagram 上发布了帖子。
他们缺乏客户服务，拒绝参与，这令人震惊。他们似乎并不帮助客人，而是更想通过罚款和法律威胁从客人身上榨取每一分钱。
如果他们就是这样对待付费客户的，我强烈建议你避开这个地方。为了度过愉快的一天，与一家宁愿将你告上法庭也不愿回复电子邮件的公司打交道，这不值得！
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