点评:Visited in mid August 2024 loved our experience entirely ordered 3 wines to be delivered. Needless to say, it is now February 2025 and we have yet received our wines. We were promised they would arrive before the 2024 holidays and those promises were not and have still not, fulfilled. I emailed them right before the holidays, they initially could not locate our order, they then found the order and said our wines would be mailed in approximately 1 week. We received a label creation notification but then the following week nothing. My spouse emailed them yet again and received several excuses and meanwhile we have remained patient. As of date, no one has contacted us, we have yet to receive our already purchased wines and will be requesting a full refund.
This is absolutely ridiculous!
翻译:2024 年 8 月中旬访问,非常喜欢我们的体验,订购了 3 瓶葡萄酒。不用说,现在已经是 2025 年 2 月了,我们还没有收到我们的葡萄酒。他们承诺他们会在 2024 年假期前到达,但这些承诺并没有兑现,至今仍未兑现。我在假期前给他们发了电子邮件,他们最初找不到我们的订单,后来找到了订单,说我们的葡萄酒将在大约 1 周内邮寄。我们收到了标签创建通知,但接下来的一周什么都没有。我的配偶再次给他们发了电子邮件,收到了几个借口,同时我们保持耐心。截至目前,没有人联系我们,我们尚未收到我们已经购买的葡萄酒,并将要求全额退款。
这太荒谬了!