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Doug M
Escaped, and will not be back!
Breakout KC Escape Rooms的点评
点评：The room was great and so was out guide. Sadly, as soon as we stepped outside, that all changed. Our car was towed and we had no idea why. We've parked in essentially the same spot each time (4 total over 4 years) we have been there and did not see any new or old signage saying we could not. It is our fault for not seeing it. We went back inside to get out of the heat, try to calm down from the shock of what just happened, and offer some advice to the employees. We said that it would have been nice if Breakout would have warned us and to please warn the next groups. The answer to this advice is the most disturbing piece of the story. The manager said "That is not my problem." We were shocked again to hear this and pleaded with her to please warn others if not us. She then kicked us out. It is 90 degrees outside, we are in shock with our 11 year old son who just finished his first escape room, and you chose to make this day about how horrible of a person you can be? Instead of showing compassion or empathy, you chose to show disdain and enmity. Had you just said that we'll take your advice under consideration and offered an apology for the situation, we would have still left with a since that you cared. Because you chose hate over civility, that is why we will not be back and we will tell others about this less than desirable experience. An ounce of hospitality is all you had to show. Hopefully this story will help somebody else who visits your location and they avoid having their car towed away and a family will not be left in distress. Because we all know that you made it very clear that such an event is, in your very own words, "Not your problem." It is disgusting that this is the level of customer service people have chosen now. Kindliness in the face of great adversity has been lost.
翻译：房间很棒，导游也很棒。可悲的是，当我们走出去时，一切都变了。我们的车被拖走了，我们不知道为什么。我们每次都把车停在同一个位置（四年来总共停了 4 次），并且没有看到任何新的或旧的标牌说我们不能停车。没有看到它是我们的错。我们回到室内来摆脱炎热，试图从刚刚发生的事情的震惊中冷静下来，并向员工提供一些建议。我们说如果 Breakout 能警告我们并请警告下一组就好了。这个建议的答案是这个故事中最令人不安的部分。经理说：“这不是我的问题。”听到这个消息，我们再次感到震惊，恳求她即使不警告我们，也请警告其他人。然后她把我们赶了出去。外面气温高达 90 度，我们 11 岁的儿子刚刚完成他的第一个密室逃脱，我们都感到震惊，而你却选择让这一天来展示你是一个多么可怕的人？你没有表现出同情或同情，而是选择表现出蔑视和敌意。如果您刚才说我们会考虑您的建议并就目前的情况道歉，我们仍然会留下您关心的信息。因为你选择了仇恨而不是文明，这就是为什么我们不会回来，我们会告诉其他人这种不太理想的经历。您只需表现出一丝热情好客即可。希望这个故事能够帮助其他访问您所在位置的人，避免他们的汽车被拖走，也不会让一个家庭陷入困境。因为我们都知道，您已经明确表示，用您自己的话来说，这样的事件“不是您的问题”。令人厌恶的是，这就是人们现在选择的客户服务水平。面对巨大的逆境，仁慈已经消失了。
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