旅行
账户
292dkw
Disappointing guide. Excellent aftercare by agent
Ba Vi National Park的点评
点评：Disappointing tour guide but great aftercare from customer services.
Significant refund given after excellent customer service from the agent.
Prompt pick up by guide and driver.
After 2 hours in the car with the tour ‘guide’ and driver speaking between themselves and very little interaction with us we arrived at a gathering place. The guide said ‘that way walk and that way walk’, then pointed at two different staircases. He said 45 minutes each then we eat lunch. The first steps took us 15 minutes, the second steps took 40 minutes. We were then taken to some church ruins and had less than a minute of ‘information’ to say it’s there because of the french and then asked us if we were religious. When we asked if there was anymore to the trip or if he had any other information he said no. At which point he said ‘we go eat’ but when we said we werent hungry yet he responded saying ‘whatever, you want to go home’.
The car ride home was extremely awkward and the guide was even swiping through tinder at one point. On the way back to our hotel the guide said ‘this is close to my home so i am getting out now and the driver will take you the rest of the way’, this left us with a driver that spoke no english. The driver also took a wrong turn, at which point we opted to get out and walk the rest of the way to our hotel.
We could have booked a taxi for a lot less money and had the same/better experience.
We complained to via tripadvisor and after discussing with the agent and them speaking with the tour guide they agreed to a partial refund. With polite and swift communication I cannot fault the agent.
Significant refund given after excellent customer service from the agent.
Prompt pick up by guide and driver.
After 2 hours in the car with the tour ‘guide’ and driver speaking between themselves and very little interaction with us we arrived at a gathering place. The guide said ‘that way walk and that way walk’, then pointed at two different staircases. He said 45 minutes each then we eat lunch. The first steps took us 15 minutes, the second steps took 40 minutes. We were then taken to some church ruins and had less than a minute of ‘information’ to say it’s there because of the french and then asked us if we were religious. When we asked if there was anymore to the trip or if he had any other information he said no. At which point he said ‘we go eat’ but when we said we werent hungry yet he responded saying ‘whatever, you want to go home’.
The car ride home was extremely awkward and the guide was even swiping through tinder at one point. On the way back to our hotel the guide said ‘this is close to my home so i am getting out now and the driver will take you the rest of the way’, this left us with a driver that spoke no english. The driver also took a wrong turn, at which point we opted to get out and walk the rest of the way to our hotel.
We could have booked a taxi for a lot less money and had the same/better experience.
We complained to via tripadvisor and after discussing with the agent and them speaking with the tour guide they agreed to a partial refund. With polite and swift communication I cannot fault the agent.
翻译：导游令人失望，但客户服务人员的售后服务很棒。
代理商提供出色的客户服务，因此退款金额可观。
导游和司机及时接我们。
在车上坐了 2 个小时，导游和司机之间只有私下交谈，很少与我们互动，我们到达了一个集合地点。导游说“往那边走，再往那边走”，然后指着两个不同的楼梯。他说每段楼梯 45 分钟，然后我们吃午饭。第一步花了我们 15 分钟，第二步花了 40 分钟。然后我们被带到了一些教堂遗址，我们只用了不到一分钟的“信息”就说那里是因为法国人，然后问我们是否信教。当我们问他是否还有其他行程或是否有其他信息时，他说没有。这时他说“我们去吃饭”，但当我们说我们不饿时，他回答说“随便，你想回家”。
开车回家的路上非常尴尬，导游甚至一度刷着 Tinder。在回酒店的路上，导游说“这里离我家很近，所以我现在下车，司机会带你走完剩下的路”，结果我们遇到了一个不会说英语的司机。司机还拐错了弯，这时我们选择下车，步行回到酒店。
我们本可以花更少的钱订一辆出租车，获得相同/更好的体验。
我们通过 TripAdvisor 投诉，在与代理人讨论并与导游交谈后，他们同意部分退款。凭借礼貌和迅速的沟通，我挑不出代理人的毛病。
代理商提供出色的客户服务，因此退款金额可观。
导游和司机及时接我们。
在车上坐了 2 个小时，导游和司机之间只有私下交谈，很少与我们互动，我们到达了一个集合地点。导游说“往那边走，再往那边走”，然后指着两个不同的楼梯。他说每段楼梯 45 分钟，然后我们吃午饭。第一步花了我们 15 分钟，第二步花了 40 分钟。然后我们被带到了一些教堂遗址，我们只用了不到一分钟的“信息”就说那里是因为法国人，然后问我们是否信教。当我们问他是否还有其他行程或是否有其他信息时，他说没有。这时他说“我们去吃饭”，但当我们说我们不饿时，他回答说“随便，你想回家”。
开车回家的路上非常尴尬，导游甚至一度刷着 Tinder。在回酒店的路上，导游说“这里离我家很近，所以我现在下车，司机会带你走完剩下的路”，结果我们遇到了一个不会说英语的司机。司机还拐错了弯，这时我们选择下车，步行回到酒店。
我们本可以花更少的钱订一辆出租车，获得相同/更好的体验。
我们通过 TripAdvisor 投诉，在与代理人讨论并与导游交谈后，他们同意部分退款。凭借礼貌和迅速的沟通，我挑不出代理人的毛病。
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