旅行
账户
Foodiedude69
Great massage. Poor customer service.
Hosteria Izhcayluma Spa的点评
点评：We scheduled and paid for the treatments the day prior and were told to arrive 15 minutes prior to the 9:00 appointment time. We arrived at 8:40 and were told that staff wasn't ready for us yet and to have a seat in the dining area. At 9:15 the man from the front desk (the same one who told us to be seated and wait) came to our table to inform us that he forgot to tell us to go down to the massage treatment building as staff had been waiting for us. After 60 minutes of my 75 minute message the MT told me that the session was over. I thought there must have been a misunderstanding but it didn't seem appropriate to mention it to her. I stopped by the front desk on the way out of the property and told the man at the front desk (same one) that my 75 minute massage lasted for just 60 minutes to which he replied that the time also included wait time and changing time.... I reminded him that we sat for over 30 minutes waiting to be called down for our treatments, and he just looked at me like, oh well, too bad. He wasn't even capable of offering an apology. The massage was first class but the customer service was third rate.
翻译：我们提前一天预约并支付了治疗费用，并被告知要在 9:00 预约时间前 15 分钟到达。我们 8:40 到达，被告知工作人员尚未准备好，请坐在用餐区。9:15 前台的那个人（就是那个让我们坐下等待的人）来到我们的桌子旁告诉我们，他忘了告诉我们去按摩治疗大楼，因为工作人员一直在等我们。在我 75 分钟的留言中，60 分钟后，MT 告诉我治疗结束了。我想一定是误会了，但似乎不宜向她提及这件事。我在离开酒店时在前台停了下来，告诉前台的那个男人（同一个人），我 75 分钟的按摩只持续了 60 分钟，他回答说，这段时间还包括等待时间和更衣时间……我提醒他，我们坐了 30 多分钟才被叫下来接受治疗，他只是看着我，好像在说，哦，太糟糕了。他甚至无法道歉。按摩是一流的，但客户服务却是三流的。
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