点评:I ordered a bunch of cheese, and waited for it to arrive. It took about a week to ship, and then they sent it today air via UPS. However, UPS took 3 days to deliver it. I don't know whether the problem was the extra day, or whether The two tiny ice packs that they put inside the cooler were insufficient to begin with, but the cheese was warm and starting to turn to mush by the time it arrived at my house. I was there when it was delivered, and opened it immediately, so it wasn't from being left outside. I contacted them that same day, but it was a Friday and they didn't get back to me. They didn't get back to me the next week. I then sent another email, and they didn't get back to me that week either. I then declined the charge in the credit card and I'm now waiting for the credit card company to figure this out. Clearly they have problems with their shipping, but they could have claimed it with UPS and sent me a new shipment. By not answering, they're showing that this is deliberate fraud and that they're just trying to get away with not providing the product that I paid for.
翻译:我订购了一堆奶酪,然后等着它送到。大约花了一周的时间才发货,然后他们今天通过 UPS 空运发货。但是,UPS 花了 3 天时间才送货上门。我不知道问题出在多出来的那一天,还是他们放在冷藏箱里的两个小冰袋一开始就不够,但奶酪到我家时已经很热了,开始变成糊状。送货时我在场,立即打开了它,所以不是因为放在外面。我当天就联系了他们,但那天是星期五,他们没有回复我。下一周他们也没有回复我。然后我又发了一封电子邮件,他们那周也没有回复我。然后我拒绝了信用卡收费,现在我正在等待信用卡公司解决这个问题。显然他们的运输有问题,但他们本可以向 UPS 索赔并给我寄一份新的货物。通过不回答,他们表明这是故意欺诈,他们只是想逃避提供我付款的产品。