旅行
账户
James W
Appalling Behaviour!!!!!!! P&O Falsify Sailing statistics by Quietly Bumping Customers Without Permission"
P&o Ferries Dover - Calais的点评
点评：I honestly can’t believe how badly we were treated by P&O Ferries. We had a valid, paid booking but were denied boarding because they issued the wrong ticket a mistake on their part, not ours. We were even allowed to drive onto the ferry, only to be shouted at and kicked off shortly after.
What made it worse was overhearing staff admit they were doing this on purpose. It seems they knew they couldn’t fit everyone on the ferry, so rather than manage it properly, they deliberately printed the wrong tickets to shift people onto later sailings.
When we got to the boarding point, they were checking tickets for the cars ahead of us, but as soon as it was our turn, the staff just walked away to havd a cigarette. No instruction and drove on once on board the real attitude started. We were treated like we’d done something wrong, when in reality, the staff weren’t even doing their jobs.
To top it off, one of the staff was smoking on duty in full view of passengers. Honestly, it just summed up the lack of professionalism we experienced.
There was no apology, no effort to fix the situation just blame and hostility. It was stressful, upsetting, and totally avoidable if they’d just acted with a bit of care and honesty.
I’d seriously recommend looking at other ferry operators. P&O Ferries completely let us down.
What made it worse was overhearing staff admit they were doing this on purpose. It seems they knew they couldn’t fit everyone on the ferry, so rather than manage it properly, they deliberately printed the wrong tickets to shift people onto later sailings.
When we got to the boarding point, they were checking tickets for the cars ahead of us, but as soon as it was our turn, the staff just walked away to havd a cigarette. No instruction and drove on once on board the real attitude started. We were treated like we’d done something wrong, when in reality, the staff weren’t even doing their jobs.
To top it off, one of the staff was smoking on duty in full view of passengers. Honestly, it just summed up the lack of professionalism we experienced.
There was no apology, no effort to fix the situation just blame and hostility. It was stressful, upsetting, and totally avoidable if they’d just acted with a bit of care and honesty.
I’d seriously recommend looking at other ferry operators. P&O Ferries completely let us down.
翻译：说实话，我简直不敢相信P&O渡轮公司竟然如此粗暴地对待我们。我们预订的船票有效且已付款，却被拒绝登船，因为他们出错了船票——这是他们的错误，而不是我们的错误。我们甚至被允许开车上船，结果没过多久就被人大声呵斥，还被赶了出去。
更糟糕的是，我无意中听到工作人员承认他们是故意这样做的。他们似乎知道船上容不下所有人，所以没有妥善管理，而是故意打印了错误的船票，好把乘客安排到后面的航班上。
我们到达登船点时，他们正在查我们前面车辆的船票，但一轮到我们，工作人员就直接走开去抽烟了。上船后，没有任何指示，直接开车走了，真正的恶劣态度才刚刚开始。我们受到了像做错事一样的对待，而实际上，工作人员根本就没尽到自己的职责。
更糟糕的是，一名工作人员竟然在众目睽睽之下当着乘客的面吸烟。说实话，这简直就是我们体验到的专业素养的体现。
他们没有道歉，也没有努力去解决问题，只有指责和敌意。这让人感到压力重重，心烦意乱，如果他们当初能多一些关心和诚实，这样的事情完全可以避免。
我真心建议你看看其他渡轮运营商。P&O Ferries 完全让我们失望了。
更糟糕的是，我无意中听到工作人员承认他们是故意这样做的。他们似乎知道船上容不下所有人，所以没有妥善管理，而是故意打印了错误的船票，好把乘客安排到后面的航班上。
我们到达登船点时，他们正在查我们前面车辆的船票，但一轮到我们，工作人员就直接走开去抽烟了。上船后，没有任何指示，直接开车走了，真正的恶劣态度才刚刚开始。我们受到了像做错事一样的对待，而实际上，工作人员根本就没尽到自己的职责。
更糟糕的是，一名工作人员竟然在众目睽睽之下当着乘客的面吸烟。说实话，这简直就是我们体验到的专业素养的体现。
他们没有道歉，也没有努力去解决问题，只有指责和敌意。这让人感到压力重重，心烦意乱，如果他们当初能多一些关心和诚实，这样的事情完全可以避免。
我真心建议你看看其他渡轮运营商。P&O Ferries 完全让我们失望了。
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