点评:I am not one to ever write negative reviews but I feel compelled to write this one because it has been several times now this awful customer service has happened.
The older woman who stands behind the checkout desk is consistently rude and nasty upon just entering the store- doesn’t greet you, or acknowledge your presence. Asking a simple question such as, “what size is this?” or “is this Sterling Silver”, or even “when do you close tonight?”, prompts a rude and cold response, that makes you feel bad for even asking in the first place.
I have a feeling that the reviews are so mixed because when she isn’t there, customers are genuinely happy and pleased with the employees and jewelry, but when she is there, customers have such a negative experience that they feel the need to warn others with a review.
She is not friendly at all, and unfortunately this ruins the entire shopping experience. I didn’t get her name, but you’ll know who it is the second you engage in dialogue with her.
The jewelry is priced well for the okay-quality they are and the place has a handful of cute things to buy, but because she is so cold and unfriendly, I can’t bring myself to purchase anything and give them my money. I end up leaving the store very displeased with the way I was treated, hoping it was just a bad day for her, but given this has happened several times now, I am finally speaking out on this.
I am always a customer who comes in with a smile, a “hello!”, and with the intention of buying something, but after this, I’ve just had enough of it, and will not be coming back.
I hope this review can serve as a warning to other customers and serve as a wake up call to this woman to improve her attitude and change her behavior. She may even be the owner, which is more of a reason to not support this business until something here changes.
Please, do better.
翻译:我从来不会写负面评论,但我觉得我不得不写这篇,因为这种糟糕的客户服务已经发生过好几次了。
站在收银台后面的那位年长女性一进店就一直很粗鲁、很讨厌——不跟你打招呼,也不承认你的存在。问一个简单的问题,比如“这是什么尺寸?”或“这是纯银吗”,甚至“你们今晚几点关门?”,都会得到粗鲁而冷漠的回应,让你觉得自己一开始问了这个问题就很不好意思。
我觉得评论褒贬不一,因为当她不在的时候,顾客们对员工和珠宝真的很满意,但当她在的时候,顾客们的体验非常糟糕,他们觉得有必要写评论提醒其他人。
她一点也不友好,不幸的是,这毁了整个购物体验。我不知道她的名字,但你一和她交谈就会知道她是谁。
这些珠宝的价格合理,质量也一般,店里也有一些可爱的东西可以买,但因为她态度冷淡,不友好,我没法买任何东西,把钱给他们。我离开这家店时,对自己受到的待遇非常不满,希望这只是她心情不好,但考虑到这种情况已经发生过好几次了,我终于要说出来。
我总是带着微笑、说“你好!”进来的顾客,并打算买点东西,但这次之后,我就受够了,不会再来了。
我希望这篇评论能给其他顾客敲响警钟,让这位女士改善态度,改变行为。她甚至可能是店主,这更是一个不支持这家店的理由,除非情况有所改变。
请做得更好。