点评:My husband booked a cruise Oct. 2024 to celebrate our 25th wedding anniversary. The day of the cruise, Dave from Action Water Sports called him to inform him that due to high winds, they are cancelling the cruise and will let us know whether we can reschedule before the season ends. They never got back to us. We reached out several times to inquire and to see if we can get a refund. No response. I disputed the charge with the credit card company and Action Water Sports response to the dispute was that they acted within the terms and conditions of the purchase. It clearly stated in their confirmation email that if there's cancellations due to weather, we would be refunded or given credit. Neither has happened. To this day, they still have not honored their agreement. Terrible company with terrible customer service!!
翻译:我丈夫预订了 2024 年 10 月的游轮,以庆祝我们结婚 25 周年。游轮当天,Action Water Sports 的 Dave 打电话通知他,由于风大,他们将取消游轮,并会告知我们是否可以在季节结束前重新安排。他们一直没有回复我们。我们多次联系他们询问是否可以退款。没有回应。我向信用卡公司提出收费异议,Action Water Sports 对争议的回应是,他们按照购买条款和条件行事。他们的确认电子邮件中明确指出,如果由于天气原因取消,我们将获得退款或信用。但都没有发生。到今天,他们仍然没有履行他们的协议。糟糕的公司,糟糕的客户服务!!