旅行
账户
Cheryle G
BUYER BEWARE! UNSCRUPULOUS SALES TACTICS BY "BEAUTY ESSENTIALS"
Briarwood Mall的点评
点评：Beware of predatory exploitation of the elderly by a store called "Beauty Essentials" in Ann Arbor MI, at the Briarwood Mall. I was accosted in the aisle at the mall for a "free facial." I am an 84-year-old retired factory worker in cognitive decline with visual & auditory disabilities. I was unable to understand what the salespeople were proposing and became confused. Their tactics were aggressive. Their accents made their English unclear. On 1-1-25, I left the store with $10,000 worth of charges for "free facials" & products. They had requested my credit card, but I thought they were charging me for the free facial; that I had not correctly heard their offer. My granddaughter went with me to Beauty Essentials Jan. 5th to return the products in unopened and original condition. A refund was requested from the salesperson & was refused. A meeting with the store manager was requested & we waited for him to be available. After an hour, we were told that he would not be in today. We were not offered an alternate meeting time & date. The products were left on the counter in their original packaging. We contacted the mall manager. She contacted the store owner. After hearing the circumstances, the store owner offered a 40% refund. This is unacceptable. All the products have been returned, all the services have been declined, I have nothing from the company, & they have $10,000 of my dollars. The offer to make a partial refund is an acknowledgment of wrongdoing, but not an acceptable remediation. WE ARE STILL SEEKING A FULL REFUND. There are multiple social media reports of deceptive and aggressive sales practices by BEAUTY ESSENTIALS, BUYER BEWARE!
翻译：密歇根州安娜堡的 Briarwood 购物中心有一家名为“Beauty Essentials”的商店，他们掠夺性地剥削老年人，请大家注意。我在购物中心的过道上被人拦住，要求做“免费面部护理”。我是一名 84 岁的退休工厂工人，认知能力下降，有视觉和听觉障碍。我无法理解销售人员在推销什么，感到很困惑。他们的策略很咄咄逼人。他们的口音让他们的英语说得不清楚。1 月 25 日，我离开商店时，花了 10,000 美元支付“免费面部护理”和产品费用。他们要求我出示信用卡，但我以为他们要我支付免费面部护理的费用；我没听清楚他们的报价。1 月 5 日，我的孙女和我一起去了 Beauty Essentials，退回了未开封的原始产品。我们向销售人员要求退款，但遭到拒绝。我们要求与商店经理会面，等待他有空。一个小时后，我们被告知他今天不会来。他们没有给我们提供其他会面时间和日期。产品仍留在原包装的柜台上。我们联系了商场经理。她联系了店主。店主在了解情况后，提出退款 40%。这是不可接受的。所有产品都已退回，所有服务均被拒绝，我从公司没有得到任何补偿，他们拿走了我的 10,000 美元。部分退款的提议是对过失的承认，但不是可接受的补救措施。我们仍在寻求全额退款。社交媒体上多次报道 BEAUTY ESSENTIALS 存在欺骗性和激进的销售行为，买家要小心！
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