旅行
账户
gina w
Reception Customer Service is seriously lacking
The Woodhouse Day Spa - Columbus, OH的点评
点评：My husband purchased a 600.00 gift card for me in March of 2023. He did it electronically. I booked two massages throughout the year each leaving a balance on the gift card.
My last visit I asked the balance and they told me. They also told me I would not need to keep track of the balance that they would do that on my account.
Today I called and they said the last GC they showed was for 150. I said that is not correct and he kept looking, He came back and said he found the original gift card purchase of 600.00 and told me my balance. He then proceeded to tell me to write down the gift card number as that would be how they could find it. I said "isn't it noted on my account like I was told it would be"? He said "no". And again, told me to write the gift card number down. I explained I didn't want to have to keep a piece of paper just to use the balance on the gift card. He continued to tell me to write the gift card number down. I asked him if he carried random pieces of paper on him for a year so he could claim his gift card amount, when i was told very specifically it would be on my account the last time I was in. If I was going to be in sometime in the next month I might have been willing to write down the gift card number, but I hadn't been in in 6 months and I would have no idea where I would place a piece of paper with a gift card number on it. Ridiculous that they would expect me to. If they send the gift card electronically (to my husband, for me) they should be able to track it somehow.
My last visit I asked the balance and they told me. They also told me I would not need to keep track of the balance that they would do that on my account.
Today I called and they said the last GC they showed was for 150. I said that is not correct and he kept looking, He came back and said he found the original gift card purchase of 600.00 and told me my balance. He then proceeded to tell me to write down the gift card number as that would be how they could find it. I said "isn't it noted on my account like I was told it would be"? He said "no". And again, told me to write the gift card number down. I explained I didn't want to have to keep a piece of paper just to use the balance on the gift card. He continued to tell me to write the gift card number down. I asked him if he carried random pieces of paper on him for a year so he could claim his gift card amount, when i was told very specifically it would be on my account the last time I was in. If I was going to be in sometime in the next month I might have been willing to write down the gift card number, but I hadn't been in in 6 months and I would have no idea where I would place a piece of paper with a gift card number on it. Ridiculous that they would expect me to. If they send the gift card electronically (to my husband, for me) they should be able to track it somehow.
翻译：我丈夫于 2023 年 3 月为我购买了一张价值 600 美元的礼品卡。他是通过电子方式购买的。我全年预订了两次按摩，每次都在礼品卡上留下余额。
我上次访问时询问了余额，他们告诉了我。他们还告诉我，我不需要跟踪余额，他们会在我的帐户上这样做。
今天我打电话，他们说他们显示的最后一张礼品卡是 150。我说这是不正确的，他一直在寻找，他回来说他找到了原来购买的 600.00 礼品卡，并告诉我我的余额。然后他继续告诉我记下礼品卡号码，因为这样他们就可以找到它。我说“这不是像我被告知的那样记录在我的帐户上吗”？他说不”。再次告诉我记下礼品卡号码。我解释说我不想为了使用礼品卡上的余额而保留一张纸。他继续告诉我记下礼品卡号码。我问他是否随身携带了一年的随机纸张，以便他可以领取他的礼品卡金额，当我被非常明确地告知，这将在我上次进去时记在我的帐户上。下个月的某个时候，我可能愿意写下礼品卡号码，但我已经 6 个月没有去过了，我不知道该把一张写有礼品卡号码的纸放在哪里。可笑的是他们竟然期望我这么做。如果他们以电子方式发送礼品卡（给我的丈夫，给我），他们应该能够以某种方式追踪它。
我上次访问时询问了余额，他们告诉了我。他们还告诉我，我不需要跟踪余额，他们会在我的帐户上这样做。
今天我打电话，他们说他们显示的最后一张礼品卡是 150。我说这是不正确的，他一直在寻找，他回来说他找到了原来购买的 600.00 礼品卡，并告诉我我的余额。然后他继续告诉我记下礼品卡号码，因为这样他们就可以找到它。我说“这不是像我被告知的那样记录在我的帐户上吗”？他说不”。再次告诉我记下礼品卡号码。我解释说我不想为了使用礼品卡上的余额而保留一张纸。他继续告诉我记下礼品卡号码。我问他是否随身携带了一年的随机纸张，以便他可以领取他的礼品卡金额，当我被非常明确地告知，这将在我上次进去时记在我的帐户上。下个月的某个时候，我可能愿意写下礼品卡号码，但我已经 6 个月没有去过了，我不知道该把一张写有礼品卡号码的纸放在哪里。可笑的是他们竟然期望我这么做。如果他们以电子方式发送礼品卡（给我的丈夫，给我），他们应该能够以某种方式追踪它。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
