点评:Went to see Pretty Women and show was delayed 90 minutes! We were really never told why! So we try (several attempts) to go to the confession area, lighting was horrible, some areas were dark! No safety processes in place as they had hundreds of people walking around with limited lighting! Stood in concession line to be told the credit card machines were down so you couldn't purchase anything! No offer to even give out water! Staff not informed of what the delay was for! Frustration was the attitude in the section I was in and people were getting up and leaving because of such a long delay and limited updates along the way! You know..."a few more .minutes" as a half hour passes! We finally decide to leave asking who we could talk to for compensation, we ended up getting an email address! We'll, after weeks of calling and leaving messages I finally get an email to say, sorry we can't refund your $ because you didn't purchase directly from us! Never even addressed the safety concerns! Even after I submitted copies of my tickets, my paid receipt and cc info, still a response declining reimbursement! Shame on you Hershey Theatre! You should take full responsibility! I'll never go there again! Sad!
翻译:去看《风月俏佳人》时,演出延迟了 90 分钟!我们真的从来没有被告知原因!所以我们尝试(多次尝试)去忏悔区,灯光太糟糕了,有些地方很暗!没有安全流程,因为有数百人在有限的灯光下走动!站在特许经营店排队,被告知信用卡机器坏了,所以你什么都买不了!甚至没有提供水!工作人员不知道延迟的原因!我所在的区域的态度令人沮丧,人们因为延迟时间太长而起身离开,一路上更新有限!你知道......“再等几分钟”,半个小时就过去了!我们最终决定离开,询问我们可以找谁赔偿,最后我们得到了一个电子邮件地址!经过数周的打电话和留言,我终于收到一封电子邮件,说,很抱歉我们不能退还您的钱,因为您没有直接从我们这里购买!甚至没有解决安全问题!在我提交了门票、付款收据和信用卡信息副本后,仍然收到拒绝报销的回复!赫尔希剧院太丢脸了!你应该承担全部责任!我再也不会去那里了!真伤心!