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Bumped for Gary's Dentist
Carmel Valley Wine Tours的点评
点评：We booked this wine tour in August for a November tour date. Less than a week before the tour I received an email from Gary asking if we could move our tour date to the day before or after. I explained that we were in town for a wedding and that our tour date is our only free day. Got an email back confirming the original date and everything seemed fine.
About an hour later I received another email telling me that another couple on our same tour cancelled their reservation so Gary assumed that we were part of that couple's party because we booked the same day as they did, so he took it upon himself to cancel our reservation and refund our fee. Unbelievable, but sadly true.
I phoned Gary and he admitted that he just assumed we were with the other couple because of the same day booking. He then explained that his dentist wanted to bring a group of 25 on a tour and picked our date and time and Gary just couldn't say no to him. Yet he had no problem saying no to us, even though we booked the date and time nearly 3 months in advance and never agreed to give up our spots.
If you're considering this tour, you're well advised to search elsewhere. I've never received such poor treatment from a business in my life and it's a miracle that they're still in business given the complete lack of customer service and extremely sketchy business ethics.
About an hour later I received another email telling me that another couple on our same tour cancelled their reservation so Gary assumed that we were part of that couple's party because we booked the same day as they did, so he took it upon himself to cancel our reservation and refund our fee. Unbelievable, but sadly true.
I phoned Gary and he admitted that he just assumed we were with the other couple because of the same day booking. He then explained that his dentist wanted to bring a group of 25 on a tour and picked our date and time and Gary just couldn't say no to him. Yet he had no problem saying no to us, even though we booked the date and time nearly 3 months in advance and never agreed to give up our spots.
If you're considering this tour, you're well advised to search elsewhere. I've never received such poor treatment from a business in my life and it's a miracle that they're still in business given the complete lack of customer service and extremely sketchy business ethics.
翻译：我们在 8 月预订了这次葡萄酒之旅，日期为 11 月。在巡演前不到一周，我收到加里的一封电子邮件，询问我们是否可以将巡演日期推迟到前一天或后一天。我解释说我们是来城里参加婚礼的，而我们的旅行日期是我们唯一的空闲日。收到一封确认原始日期的电子邮件，一切似乎都很好。
大约一个小时后，我收到另一封电子邮件，告诉我我们同一次旅行中的另一对夫妇取消了他们的预订，所以加里认为我们是那对夫妇派对的一部分，因为我们和他们在同一天预订，所以他主动取消了我们的预订预订并退还我们的费用。令人难以置信，但可悲的是事实。
我打电话给加里，他承认他只是假设我们和另一对夫妇在一起，因为是同一天的预订。然后他解释说他的牙医想带一个 25 人的团队去参观，并选择了我们的日期和时间，而加里就是无法拒绝他。然而他毫不犹豫地拒绝了我们，尽管我们提前将近 3 个月预订了日期和时间，并且从未同意放弃我们的名额。
如果您正在考虑这次旅行，我们建议您到别处搜索。在我的生活中，我从来没有受到过如此糟糕的企业待遇，鉴于完全缺乏客户服务和极其粗略的商业道德，他们仍在营业真是一个奇迹。
大约一个小时后，我收到另一封电子邮件，告诉我我们同一次旅行中的另一对夫妇取消了他们的预订，所以加里认为我们是那对夫妇派对的一部分，因为我们和他们在同一天预订，所以他主动取消了我们的预订预订并退还我们的费用。令人难以置信，但可悲的是事实。
我打电话给加里，他承认他只是假设我们和另一对夫妇在一起，因为是同一天的预订。然后他解释说他的牙医想带一个 25 人的团队去参观，并选择了我们的日期和时间，而加里就是无法拒绝他。然而他毫不犹豫地拒绝了我们，尽管我们提前将近 3 个月预订了日期和时间，并且从未同意放弃我们的名额。
如果您正在考虑这次旅行，我们建议您到别处搜索。在我的生活中，我从来没有受到过如此糟糕的企业待遇，鉴于完全缺乏客户服务和极其粗略的商业道德，他们仍在营业真是一个奇迹。
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