旅行
账户
Victoria S
Bad food and bad service!
Lusty Glaze的点评
点评：Myself and my partner came for lunch with our 1 year old daughter and unfortunately everything about the visit was terrible. I have been a few times over the years and it's really gone downhill.
Due to having our young daughter with us, I said to my partner I'll go down the steps and check they have a table before lugging her down the many steps. I asked if they had space, they said yes, I said I will go and get my daughter from the car and come back down, can you reserve a table for us, the man said no we don't reserve tables. I thought ok fair enough, so we went and got our daughter came back down and we stood for 5-10 minutes by the door being ignored by two men behind the counter. One was making the coffees, thought he did see us, the other didn't appear to be doing much and also looked at us repeatedly. In the end the waiter on the coffee machine finally said, can we help? We get to the table, order some pizzas, they were bland and dripping with grease and overpriced. No one came to ask if our food was ok or if we needed anything.
The next thing was two members of staff moving all the tables around and setting up a TV screen, then little cards on all the tables reserving them!! I was told they don't reserve tables...
The final insult was getting back to the car and realising it was pay and display, not pay on exit (oversight on our part, we were distracted by a crying one year old!) I realised my mistake and paid for a ticket as we were leaving, paid the right amount but obviously the timing was incorrect. Later got a ticket, which I appealed and supplied evidence of the ticket, this was rejected and the private parking company stated they have been instructed not to accept any mitigating circumstances so overall our day at Lusty Glaze was incredibly expensive for a a terrible lunch with terrible service!
Due to having our young daughter with us, I said to my partner I'll go down the steps and check they have a table before lugging her down the many steps. I asked if they had space, they said yes, I said I will go and get my daughter from the car and come back down, can you reserve a table for us, the man said no we don't reserve tables. I thought ok fair enough, so we went and got our daughter came back down and we stood for 5-10 minutes by the door being ignored by two men behind the counter. One was making the coffees, thought he did see us, the other didn't appear to be doing much and also looked at us repeatedly. In the end the waiter on the coffee machine finally said, can we help? We get to the table, order some pizzas, they were bland and dripping with grease and overpriced. No one came to ask if our food was ok or if we needed anything.
The next thing was two members of staff moving all the tables around and setting up a TV screen, then little cards on all the tables reserving them!! I was told they don't reserve tables...
The final insult was getting back to the car and realising it was pay and display, not pay on exit (oversight on our part, we were distracted by a crying one year old!) I realised my mistake and paid for a ticket as we were leaving, paid the right amount but obviously the timing was incorrect. Later got a ticket, which I appealed and supplied evidence of the ticket, this was rejected and the private parking company stated they have been instructed not to accept any mitigating circumstances so overall our day at Lusty Glaze was incredibly expensive for a a terrible lunch with terrible service!
翻译：我和伴侣带着一岁的女儿来这里吃午饭，不幸的是，这次用餐体验糟透了。这些年来我来过几次，现在真的每况愈下。
因为带着年幼的女儿，我对伴侣说，我先下楼梯看看有没有桌子，然后再把她抱下来。我问他们还有没有座位，他们说有。我说我去车里接女儿下来，然后下来问，能不能帮我们预留个座位，那个男人说不行，我们不预留座位。我想，好吧，也说得过去，于是我们去接女儿下来，我们在门口站了5-10分钟，柜台后面有两个男人不理我们。其中一个在煮咖啡，以为看到了我们，另一个似乎没什么动静，还不停地打量着我们。最后，咖啡机旁的服务员终于说，需要我们帮忙吗？我们走到桌边，点了一些披萨，味道寡淡，油腻腻的，而且价格过高。没人来问我们吃得还好吗，或者需要什么。
接下来，两名工作人员把所有桌子都挪来挪去，架起电视屏幕，然后在所有桌子上贴上小卡片，表示预订！我被告知他们不预订桌子……
最让我气愤的是，回到车上后，我才意识到是凭票付费，而不是出站付费（是我们疏忽了，当时一个一岁大的小孩哭闹，分散了我们的注意力！）。我意识到自己的错误，在离开时买了一张罚单，付了正确的金额，但显然时间不对。后来我收到了一张罚单，我提出申诉并提供了罚单证明，但被驳回了，私人停车公司表示他们已接到指示，不会接受任何减轻处罚的情况。所以总的来说，我们在 Lusty Glaze 的一天花费巨资，午餐糟糕透顶，服务也很糟糕！
因为带着年幼的女儿，我对伴侣说，我先下楼梯看看有没有桌子，然后再把她抱下来。我问他们还有没有座位，他们说有。我说我去车里接女儿下来，然后下来问，能不能帮我们预留个座位，那个男人说不行，我们不预留座位。我想，好吧，也说得过去，于是我们去接女儿下来，我们在门口站了5-10分钟，柜台后面有两个男人不理我们。其中一个在煮咖啡，以为看到了我们，另一个似乎没什么动静，还不停地打量着我们。最后，咖啡机旁的服务员终于说，需要我们帮忙吗？我们走到桌边，点了一些披萨，味道寡淡，油腻腻的，而且价格过高。没人来问我们吃得还好吗，或者需要什么。
接下来，两名工作人员把所有桌子都挪来挪去，架起电视屏幕，然后在所有桌子上贴上小卡片，表示预订！我被告知他们不预订桌子……
最让我气愤的是，回到车上后，我才意识到是凭票付费，而不是出站付费（是我们疏忽了，当时一个一岁大的小孩哭闹，分散了我们的注意力！）。我意识到自己的错误，在离开时买了一张罚单，付了正确的金额，但显然时间不对。后来我收到了一张罚单，我提出申诉并提供了罚单证明，但被驳回了，私人停车公司表示他们已接到指示，不会接受任何减轻处罚的情况。所以总的来说，我们在 Lusty Glaze 的一天花费巨资，午餐糟糕透顶，服务也很糟糕！
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