点评:DO NOT BUY ELECTRONICS FROM THIS STORE!!! We purchased an iPhone 5C as an UNLOCKED phone 1 year ago…. still have not been able to use it!!! The phone is LOCKED TO ATT…. a company we have never been with. We work on boats and were just visiting St Maarten briefly, purchased the phone outright before leaving and realised only afterwards it would not accept even our St Maarten sim card. After several calls where we were told nothing could be done without us returning to the store, we returned a month ago, and were told we should have 'emailed' and this could have been resolved as they have EXPERIENCED THIS WITH NUMEROUS CUSTOMERS. So they know there is an issue!!! We did not have our proof of purchase with us but the assistant brought up our proof of purchase with matching IMEI and serial number in front of us in the store. He told us he would email us once the phone had been unlocked. After a month of ignoring our emails, dragging it out, giving us the run around with updating software etc we just received an email saying they will not help us because the phone was actually bought in europe??? WHAT???!!! It is locked to an AMERICAN phone company and the guy admitted in store this is a known issue to them. We bought two cameras from this store, a set of Bose headphones and Bose speakers and this is the way we are treated. Disgraceful customer service and absolute money hungry con artists.
翻译:不要从这家商店购买电子产品!!!我们一年前购买了一部 iPhone 5C,当时是解锁手机……至今仍无法使用!!!手机被 ATT 锁定……这家公司我们从未使用过。我们在船上工作,只是短暂访问了圣马丁岛,在离开之前直接购买了手机,但后来才意识到它甚至无法接受我们的圣马丁岛 SIM 卡。我们打了几次电话,被告知如果不回到商店就无法解决问题,一个月前我们又回到了商店,被告知我们应该“发送电子邮件”,这个问题可以得到解决,因为他们已经与许多客户有过这样的经历。所以他们知道有问题!!!我们没有带购买凭证,但店员在商店里拿出了我们的购买凭证,上面有匹配的 IMEI 和序列号。他告诉我们,一旦手机解锁,他会给我们发送电子邮件。经过一个月的无视我们的电子邮件、拖延、让我们忙于更新软件等之后,我们刚刚收到一封电子邮件,说他们不会帮助我们,因为手机实际上是在欧洲购买的???什么??!!!它被锁定在一家美国电话公司,店里的人承认这是他们已知的问题。我们从这家店买了两台相机、一套 Bose 耳机和 Bose 扬声器,我们就是这样被对待的。可耻的客户服务和绝对贪财的骗子。