旅行
账户
Melanie H
Lovely day ended on a bad note.
Painshill的点评
点评：I visited Painshill yesterday with my family and my dog. We had a beautiful walk around the garden it really was full of beautiful views and it was lovely to see the birds and their young. The grotto was a highlight as it is so beautiful photos really don’t do it justice.
It was a lovely way to spend a few hours. I haven’t been for a long time and I remembered the buildings being open to take photos but the ones we visited were roped off which was disappointing as I seem to remember the views from them being beautiful. We spent a couple of hours walking around. Then we visited the cafe we had lovely service there we just had a snack but what we had was good, would recommend. We had smoothies, flapjack, sausage roll and a muffin. We then went to visit the gift shop on our way out, this is where they were let down. I purchased some Easter gifts I picked up one and it was priced at £3.00 so I thought that is reasonable so I purchased five of them and a card. However when I went to pay it was more than I thought I was going to pay. I asked for a receipt and I looked at the goods as I thought I might have been mistaken but I wasn’t as one box had a £3.00 price tag and the others £6.00 so I went back and queried it the lady that served me she just looked and examined the price tag like I had placed the price tag there myself and switched labels and then just checked the price on the till and said it was £6.00 and gave it to me back. I then looked at my receipt and I had been charged £6.01 for the other three. It’s not the principal of it just being three pence more but £3.00 more is more substantial, and the don’t care for customer service attitude.
She had started to cash up early as it was not yet 5 o’clock and just shouted across it is card payment only at me, as she had already started it was just as well I was paying by card as cash would not have been an option. The shop is not that big and she could have come and told me in person. What was a lovely day ended on a bad note which is a shame as I had had a lovely experience up until then, and that was the memory I took back to the car. Please take note it is only one person that can change a customers experience.
It was a lovely way to spend a few hours. I haven’t been for a long time and I remembered the buildings being open to take photos but the ones we visited were roped off which was disappointing as I seem to remember the views from them being beautiful. We spent a couple of hours walking around. Then we visited the cafe we had lovely service there we just had a snack but what we had was good, would recommend. We had smoothies, flapjack, sausage roll and a muffin. We then went to visit the gift shop on our way out, this is where they were let down. I purchased some Easter gifts I picked up one and it was priced at £3.00 so I thought that is reasonable so I purchased five of them and a card. However when I went to pay it was more than I thought I was going to pay. I asked for a receipt and I looked at the goods as I thought I might have been mistaken but I wasn’t as one box had a £3.00 price tag and the others £6.00 so I went back and queried it the lady that served me she just looked and examined the price tag like I had placed the price tag there myself and switched labels and then just checked the price on the till and said it was £6.00 and gave it to me back. I then looked at my receipt and I had been charged £6.01 for the other three. It’s not the principal of it just being three pence more but £3.00 more is more substantial, and the don’t care for customer service attitude.
She had started to cash up early as it was not yet 5 o’clock and just shouted across it is card payment only at me, as she had already started it was just as well I was paying by card as cash would not have been an option. The shop is not that big and she could have come and told me in person. What was a lovely day ended on a bad note which is a shame as I had had a lovely experience up until then, and that was the memory I took back to the car. Please take note it is only one person that can change a customers experience.
翻译：昨天，我和家人以及我的狗一起参观了佩恩斯希尔。我们在花园里散步，那里的景色真的非常美丽，看到鸟儿和它们的幼崽真是太好了。石窟是一大亮点，因为它太美了，照片真的无法反映它的美。
这是一种度过几个小时的美好方式。我已经很久没来这里了，我记得那些建筑是开放的，可以拍照，但我们参观的那些建筑都被绳子围起来了，这很令人失望，因为我似乎记得从那里看到的景色很美。我们花了几个小时四处走走。然后我们去了咖啡馆，那里的服务很棒，我们只吃了点零食，但我们吃的东西很好，值得推荐。我们吃了冰沙、烙饼、香肠卷和松饼。然后我们在出去的路上去了礼品店，这就是他们令人失望的地方。我买了一些复活节礼物，我拿了一个，价格是 3.00 英镑，所以我认为这很合理，所以我买了五件和一张卡。然而，当我去付款时，它比我想象的要贵。我要求提供收据，然后看了看商品，以为自己可能弄错了，但事实并非如此，因为一个盒子的标价是 3.00 英镑，其他盒子的标价是 6.00 英镑，所以我回去问了为我服务的女士，她只是查看了价格标签，好像是我自己贴的，然后换了标签，然后在收银台上检查了价格，说是 6.00 英镑，然后把标签还给了我。然后我看了看收据，发现另外三个东西被收了 6.01 英镑。这不是多收三便士的原则，而是多收 3.00 英镑更划算，而且他们不在乎客户服务态度。
她很早就开始结账了，因为还不到 5 点，她就冲我喊道只能刷卡，因为她已经开始了，所以我用卡支付也好，因为现金是不可能的。这家店不是很大，她可以亲自来告诉我。美好的一天以糟糕的结局收场，这很遗憾，因为在此之前我拥有一段美好的经历，而那也是我带回车里的回忆。请注意，只有一个人可以改变客户的体验。
这是一种度过几个小时的美好方式。我已经很久没来这里了，我记得那些建筑是开放的，可以拍照，但我们参观的那些建筑都被绳子围起来了，这很令人失望，因为我似乎记得从那里看到的景色很美。我们花了几个小时四处走走。然后我们去了咖啡馆，那里的服务很棒，我们只吃了点零食，但我们吃的东西很好，值得推荐。我们吃了冰沙、烙饼、香肠卷和松饼。然后我们在出去的路上去了礼品店，这就是他们令人失望的地方。我买了一些复活节礼物，我拿了一个，价格是 3.00 英镑，所以我认为这很合理，所以我买了五件和一张卡。然而，当我去付款时，它比我想象的要贵。我要求提供收据，然后看了看商品，以为自己可能弄错了，但事实并非如此，因为一个盒子的标价是 3.00 英镑，其他盒子的标价是 6.00 英镑，所以我回去问了为我服务的女士，她只是查看了价格标签，好像是我自己贴的，然后换了标签，然后在收银台上检查了价格，说是 6.00 英镑，然后把标签还给了我。然后我看了看收据，发现另外三个东西被收了 6.01 英镑。这不是多收三便士的原则，而是多收 3.00 英镑更划算，而且他们不在乎客户服务态度。
她很早就开始结账了，因为还不到 5 点，她就冲我喊道只能刷卡，因为她已经开始了，所以我用卡支付也好，因为现金是不可能的。这家店不是很大，她可以亲自来告诉我。美好的一天以糟糕的结局收场，这很遗憾，因为在此之前我拥有一段美好的经历，而那也是我带回车里的回忆。请注意，只有一个人可以改变客户的体验。
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