旅行
账户
Anne K
Food & Service
The Laurels Perrystown的点评
点评：I'm disgusted I have to write this review, as I've given the Laurels ample opportunity to reply to my emails, which I sent on the 27th March and the 3rd of April. I phoned on the 8th April, and still no response or phone call. I was in the company of an elderly couple and my partner. The lack of respect and manners was appalling. We ordered 3 "fish & chips", the waitress didn't listen to our instructions, was very disinterested. We ordered without peas, peas arrived!! There was no engagement or customer service, never once asked "was every thing OK" . The fish was floating in grease, you had to remove the batter, it was soft and not edible. When at the bar ordering a drink,(because the waitress never came back to the table) I mentioned that we couldn't eat the fish, the bar man said ," I'll tell the chef". We asked for the bill and paid, we were agitated and upset about the whole meal. When leaving we approached the bar man and asked him, "what did the chef say" ,his unenthusiastic reply was "I told him". This happened between 5-6pm,on a Wednesday evening. It wasn't busy. The disregard and lack of empathy towards older people on this occasion was appalling.
翻译：我很不爽不得不写这篇评论，因为我已经给了Laurels餐厅充足的时间回复我3月27日和4月3日发送的电子邮件。4月8日我给他们打了电话，但仍然没有回复，也没有人打电话过来。当时我和一对老夫妇以及我的伴侣在一起。他们缺乏尊重和礼貌，真是令人震惊。我们点了三份“炸鱼薯条”，女服务员根本不听我们的指示，非常冷漠。我们点的菜没有豌豆，豌豆竟然送来了！！他们没有任何互动或客户服务，甚至从来没有问过“一切都好吗”。鱼漂浮在油里，你必须把面糊去掉，鱼又软又不能吃。在酒吧点饮料的时候（因为女服务员一直没回来），我说我们不能吃鱼，酒吧服务员说：“我会告诉厨师。”我们拿了账单付了钱，整个用餐过程都让我们感到焦虑不安。离开时，我们走到酒吧服务员跟前，问他“厨师说了什么？”他冷漠地回答说“我告诉他的”。事情发生在周三晚上5点到6点之间。当时人不多。这种对老年人的漠视和缺乏同情心的行为令人震惊。
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