旅行
账户
Joy H
Infested pet cage - no response from Villa Escudero
水牛城的点评
点评：We went to Villa Escudero on a day trip 9th November 2024. Upon arrival, we were informed that our 3-month old rescue puppy, Gwen, was not allowed inside despite the fact that she is only 9” in length and could be carried in my arms for the duration of the tour. I was forced to leave her in the cage after being reassured that the cage was clean and had been sprayed. I paid the cage rental fee of Php400.00 accordingly.
However, upon collecting Gwen, I noticed that she was covered in fleas! She has thin white short fur but her skin is mostly exposed due to her condition in the streets but she had no fleas. She is also monitored by our vet. I immediately took her back to Reception to complain and was told to write to management for compensation. I found myself buying tick medications along with other treatments as my cat at home was also infected and I had to stop further spread in the house. No response from Villa Escudero despite repeated messages and follow up calls. Scandalous that they are not willing to take responsibility for their negligence. Not to mention that my sister's toe was injured when their sign fell on her feet necessitating medical attention by their nurse. They want the money but they don't want to compensate.
However, upon collecting Gwen, I noticed that she was covered in fleas! She has thin white short fur but her skin is mostly exposed due to her condition in the streets but she had no fleas. She is also monitored by our vet. I immediately took her back to Reception to complain and was told to write to management for compensation. I found myself buying tick medications along with other treatments as my cat at home was also infected and I had to stop further spread in the house. No response from Villa Escudero despite repeated messages and follow up calls. Scandalous that they are not willing to take responsibility for their negligence. Not to mention that my sister's toe was injured when their sign fell on her feet necessitating medical attention by their nurse. They want the money but they don't want to compensate.
翻译：2024 年 11 月 9 日，我们前往 Villa Escudero 进行一日游。抵达后，我们被告知，我们 3 个月大的救援小狗 Gwen 不允许进入，尽管她只有 9 英寸长，可以在游览期间抱在怀里。在得到保证说笼子很干净并且已经喷过药后，我被迫把她留在笼子里。我相应地支付了 400.00 比索的笼子租赁费。
然而，在接 Gwen 时，我发现她身上满是跳蚤！她有一身薄薄的白色短毛，但由于她在街上的情况，她的皮肤大部分都暴露在外，但她身上没有跳蚤。她也受到我们兽医的监控。我立即把她带回接待处投诉，并被告知写信给管理层要求赔偿。我发现自己买了蜱虫药物和其他治疗方法，因为我家里的猫也被感染了，我必须阻止病毒在房子里进一步传播。尽管多次发送消息和跟进电话，Villa Escudero 仍未回复。他们竟然不愿意为自己的疏忽承担责任，这真是可耻。更不用说我妹妹的脚趾被他们的标牌砸伤了，需要护士的医疗救治。他们想要钱，但不想赔偿。
然而，在接 Gwen 时，我发现她身上满是跳蚤！她有一身薄薄的白色短毛，但由于她在街上的情况，她的皮肤大部分都暴露在外，但她身上没有跳蚤。她也受到我们兽医的监控。我立即把她带回接待处投诉，并被告知写信给管理层要求赔偿。我发现自己买了蜱虫药物和其他治疗方法，因为我家里的猫也被感染了，我必须阻止病毒在房子里进一步传播。尽管多次发送消息和跟进电话，Villa Escudero 仍未回复。他们竟然不愿意为自己的疏忽承担责任，这真是可耻。更不用说我妹妹的脚趾被他们的标牌砸伤了，需要护士的医疗救治。他们想要钱，但不想赔偿。
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