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Negative Attitude of Reliance Smart Staff, Hubli
Urban Oasis Mall的点评
点评：We visited your Hubli Reliance SMART - the so called Super store on the 17th of Oct 2023 and we raised a bill of Rs 5792/- (Store : 2997 / Cashier : 60421119 / Bill No.41 / POS No.R120) but I would like to point out that I was very irritated with the experience towards the end as the staff was very lethargic and not at all understanding during the billing process, even the so called manager (as introduced to us) was very sarcastic and acted like he owned the store and I was out to steal their goods.
The concern I had was that the Kinley bottled water was placed in the place where it was mentioned - buy one get one free. I picked up four bottles assuming I would be charged for 2, the cashier stated that the offer was not on the kinley water but perhaps on something else, and by the time I could go and check again the bottles were all shifted further. I understand it could perhaps be the other customers who could have shifted things around but as I was unhappy about it, requested the cashier that I would like to return the bottles. She refused pointblank saying that as per their procedures, returns are only processed after 24hours!!! We could not do anything about that as we were leaving that day to return back to Goa!! But no one wanted to help us out. Procedures can be flexible, I 'm sure and it is only after returning back home that we noticed it is written on the back of the bill that goods can be returned if one has the bill and within 14 working days. Honestly, this was the first time we went to a Reliance Smart, and it seems like it will be our last time!!
It's not about the money, it's the attitude that annoys me, After paying 5700, paying for two extra bottles was not difficult and I would have let it go if they were not so rude and irritating about it!! Perhaps they need to be trained in customer hospitality or just trained to be more understanding. Not everyone comes with the intention of stealing from you guys!!!
Wish you all the best.
The concern I had was that the Kinley bottled water was placed in the place where it was mentioned - buy one get one free. I picked up four bottles assuming I would be charged for 2, the cashier stated that the offer was not on the kinley water but perhaps on something else, and by the time I could go and check again the bottles were all shifted further. I understand it could perhaps be the other customers who could have shifted things around but as I was unhappy about it, requested the cashier that I would like to return the bottles. She refused pointblank saying that as per their procedures, returns are only processed after 24hours!!! We could not do anything about that as we were leaving that day to return back to Goa!! But no one wanted to help us out. Procedures can be flexible, I 'm sure and it is only after returning back home that we noticed it is written on the back of the bill that goods can be returned if one has the bill and within 14 working days. Honestly, this was the first time we went to a Reliance Smart, and it seems like it will be our last time!!
It's not about the money, it's the attitude that annoys me, After paying 5700, paying for two extra bottles was not difficult and I would have let it go if they were not so rude and irritating about it!! Perhaps they need to be trained in customer hospitality or just trained to be more understanding. Not everyone comes with the intention of stealing from you guys!!!
Wish you all the best.
翻译：我们于 2023 年 10 月 17 日参观了你们的 Hubli Reliance SMART - 所谓的超级商店，我们提出了 5792 卢比/- 的账单（商店：2997 / 收银员：60421119 / 账单号 41 / POS 号 R120），但我想我想说的是，我对最后的经历感到非常恼火，因为工作人员非常昏昏欲睡，在计费过程中完全不理解，甚至所谓的经理（向我们介绍的）也非常讽刺，表现得就像他拥有那家商店和我出去偷他们的商品。
我担心的是金利瓶装水被放置在提到的买一送一的地方。我拿了四瓶，假设我会被收取两瓶的费用，收银员说，优惠不是针对金利水，而是可能针对其他东西，当我可以再次检查时，瓶子都进一步移动了。我知道可能是其他顾客可以调换东西，但由于我对此不满意，所以要求收银员我想退回瓶子。她直截了当地拒绝说，根据他们的程序，退货只能在 24 小时后处理！我们对此无能为力，因为那天我们要离开返回果阿！但没有人愿意帮助我们。手续可以很灵活，我确信，回到家后我们才注意到帐单背面写着只要有帐单，14个工作日内可以退货。老实说，这是我们第一次去 Reliance Smart，看来这将是我们最后一次！
这不是钱的问题，而是态度让我恼火，在支付了5700之后，多付两瓶并不困难，如果他们不是那么粗鲁和令人恼火的话我就放弃了！也许他们需要接受客户接待方面的培训，或者只是接受培训以更加理解。不是每个人都是抱着偷你们的目的而来的！
祝你一切顺利。
我担心的是金利瓶装水被放置在提到的买一送一的地方。我拿了四瓶，假设我会被收取两瓶的费用，收银员说，优惠不是针对金利水，而是可能针对其他东西，当我可以再次检查时，瓶子都进一步移动了。我知道可能是其他顾客可以调换东西，但由于我对此不满意，所以要求收银员我想退回瓶子。她直截了当地拒绝说，根据他们的程序，退货只能在 24 小时后处理！我们对此无能为力，因为那天我们要离开返回果阿！但没有人愿意帮助我们。手续可以很灵活，我确信，回到家后我们才注意到帐单背面写着只要有帐单，14个工作日内可以退货。老实说，这是我们第一次去 Reliance Smart，看来这将是我们最后一次！
这不是钱的问题，而是态度让我恼火，在支付了5700之后，多付两瓶并不困难，如果他们不是那么粗鲁和令人恼火的话我就放弃了！也许他们需要接受客户接待方面的培训，或者只是接受培训以更加理解。不是每个人都是抱着偷你们的目的而来的！
祝你一切顺利。
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