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Frustrating experience
Cinema Cineplex Odeon Brossard的点评
点评：Frustrating poor service, January 21st 2024..
Movie at 19h30, we had a reserved lounge table for 18h30 to eat.
Showed up on time, but staff so busy we were not seated until 8h40 (we did not want to take any table without confirming first).
18h53, nobody came to see us yet. I get up to talk to what appeared to be the only waiter on staff, as he is cleaning out a table. I ask: are we supposed to order at the counter? Reply: No… sorry, I was in a rush (there must be 5-6 busy tables). I then say, OK, but before cleaning up a table, shouldn’t you make sure all your customers are served? He answers, sorry I’ll be right with you…
18h58, he comes to take our order, as we stand up to get into the theater. We ask, what should we do, order here to get delivered in the theater? He says we should order in the theater.
We are THE FIRST IN the theater, 19h01. There is only one person taking orders, and he starts from the back of the room, and as the room fills, he finally can take our order at 19h27.
We notice that people are getting their food delivered without ordering, so there must be a way to order before getting in the theater. Why didn’t the waiter offer or suggested a way to do so, knowing that we were already dissatisfied with the service?
Summary:
Takes 5-10 minutes to be told where to sit even with a reservation.
Takes over 15 minutes for someone to show up at our table, and he only shows up after me getting up to ask him to come as he is taking a long time cleaning up another table.
When asked the best way to order as the theater doors are about to open, he Instruct us to order in the theater.
We realize that people that ordered before entering the theater are served much faster, even before our order is taken.
We got in the theater at 18h30, with table reservations, but were only able to order in the theater at 19h27.
VIP really?
Movie at 19h30, we had a reserved lounge table for 18h30 to eat.
Showed up on time, but staff so busy we were not seated until 8h40 (we did not want to take any table without confirming first).
18h53, nobody came to see us yet. I get up to talk to what appeared to be the only waiter on staff, as he is cleaning out a table. I ask: are we supposed to order at the counter? Reply: No… sorry, I was in a rush (there must be 5-6 busy tables). I then say, OK, but before cleaning up a table, shouldn’t you make sure all your customers are served? He answers, sorry I’ll be right with you…
18h58, he comes to take our order, as we stand up to get into the theater. We ask, what should we do, order here to get delivered in the theater? He says we should order in the theater.
We are THE FIRST IN the theater, 19h01. There is only one person taking orders, and he starts from the back of the room, and as the room fills, he finally can take our order at 19h27.
We notice that people are getting their food delivered without ordering, so there must be a way to order before getting in the theater. Why didn’t the waiter offer or suggested a way to do so, knowing that we were already dissatisfied with the service?
Summary:
Takes 5-10 minutes to be told where to sit even with a reservation.
Takes over 15 minutes for someone to show up at our table, and he only shows up after me getting up to ask him to come as he is taking a long time cleaning up another table.
When asked the best way to order as the theater doors are about to open, he Instruct us to order in the theater.
We realize that people that ordered before entering the theater are served much faster, even before our order is taken.
We got in the theater at 18h30, with table reservations, but were only able to order in the theater at 19h27.
VIP really?
翻译：令人沮丧的糟糕服务，2024 年 1 月 21 日..
19点30分看电影，我们预订了一张18点30分的休息桌吃饭。
准时出现，但工作人员太忙了，我们直到 8 点 40 分才入座（我们不想在没有先确认的情况下拿任何桌子）。
18点53分，还没人来看我们。我起身与似乎是唯一的服务员交谈，当时他正在清理桌子。我问：我们应该在柜台点餐吗？回复：没有……抱歉，我很着急（肯定有5-6张桌子很忙）。然后我说，好吧，但是在清理桌子之前，你不应该确保所有顾客都得到了服务吗？他回答说，抱歉，我马上就和你在一起……
18点58分，当我们起身进入剧院时，他来接我们的订单。我们问，我们应该怎么做，在这里订购并在剧院交付？他说我们应该在剧院点餐。
19点零一分，我们是第一批进入剧院的。只有一个人接单，他从房间后面开始，等房间满了之后，他终于可以在19点27分接我们的订单了。
我们注意到人们无需点餐即可获得外卖，因此在进入剧院之前必须有一种点餐方式。既然服务员已经对服务不满意，为什么不提供或建议一种方法呢？
概括：
即使预订了，也需要 5-10 分钟才能被告知坐在哪里。
花了超过 15 分钟才有人出现在我们的桌子上，而且他是在我起身请他来之后才出现的，因为他花了很长时间清理另一张桌子。
当剧院大门即将打开时，当被问及最佳点餐方式时，他指示我们在剧院点餐。
我们意识到，在进入剧院之前点餐的人甚至在我们点餐之前就得到了更快的服务。
我们18点30分到了剧院，已经预订了座位，但只能在19点27分在剧院点餐。
真的是VIP吗？
19点30分看电影，我们预订了一张18点30分的休息桌吃饭。
准时出现，但工作人员太忙了，我们直到 8 点 40 分才入座（我们不想在没有先确认的情况下拿任何桌子）。
18点53分，还没人来看我们。我起身与似乎是唯一的服务员交谈，当时他正在清理桌子。我问：我们应该在柜台点餐吗？回复：没有……抱歉，我很着急（肯定有5-6张桌子很忙）。然后我说，好吧，但是在清理桌子之前，你不应该确保所有顾客都得到了服务吗？他回答说，抱歉，我马上就和你在一起……
18点58分，当我们起身进入剧院时，他来接我们的订单。我们问，我们应该怎么做，在这里订购并在剧院交付？他说我们应该在剧院点餐。
19点零一分，我们是第一批进入剧院的。只有一个人接单，他从房间后面开始，等房间满了之后，他终于可以在19点27分接我们的订单了。
我们注意到人们无需点餐即可获得外卖，因此在进入剧院之前必须有一种点餐方式。既然服务员已经对服务不满意，为什么不提供或建议一种方法呢？
概括：
即使预订了，也需要 5-10 分钟才能被告知坐在哪里。
花了超过 15 分钟才有人出现在我们的桌子上，而且他是在我起身请他来之后才出现的，因为他花了很长时间清理另一张桌子。
当剧院大门即将打开时，当被问及最佳点餐方式时，他指示我们在剧院点餐。
我们意识到，在进入剧院之前点餐的人甚至在我们点餐之前就得到了更快的服务。
我们18点30分到了剧院，已经预订了座位，但只能在19点27分在剧院点餐。
真的是VIP吗？
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