点评:I want to preface this with a shout out to the staff who were amazing, especially James (beard), Michael, Lynsey, Josh and all the restaurant staff. but im afraid overall I was not impressed at all. you really are paying for 5 PLUS star and getting 2 or 3. the internet is terrible - again customers should be warned about this its a pretty essential feature these days. the MOST disappointing thing was the room. when you're paying well over £240 a night you really do expect something better - I was given a tiny and very silly put you up bed for my son when we should have had one large bed and one small (we are 3). Not a "suite" at all - frankly premier inn would have better accommodated us. portions at breakfast are far too small. they clearly either dont have enough staff or the ones they have are not properly trained. SUCH a shame cos this really could be an "outstanding" hotel, but is very far from it. agree with previous reviewer about the infrastructure being very tired and outdated. which honestly I wouldn't have minded - had I not been charged an arm and a leg for the stay. no warm greeting -on arrival was left to lug my own bags and find my room (no easy task) - no help from staff. dinner at linden tree pub was also very expensive. pool very small. great for splash around for small children, no good for lengths or exercise. cannot beat the view - the grounds are immaculately maintained and all the staff and guests are lovely. but I will be staying elsewhere next time based on value for money alone.
翻译:首先,我想感谢所有出色的员工,尤其是James(胡子)、Michael、Lynsey、Josh和所有餐厅员工。但总的来说,我对这里印象并不好。你付了5星以上的价格,却只得到2星或3星。网络很糟糕——再次提醒顾客,这在如今非常重要。最令人失望的是房间。当你每晚支付超过240英镑时,你真的希望有更好的房间——我儿子被安排了一张又小又傻的折叠床,而我们应该有一张大床和一张小床(我们一共3个人)。根本不是“套房”——坦白说,如果是Premier Inn酒店,我们会住得更好。早餐的份量太少了。显然他们人手不够,或者员工没有经过适当的培训。真可惜,这家酒店本来可以成为一家“杰出”的酒店,但却远非如此。同意之前评论者关于基础设施非常陈旧和过时的说法。说实话,如果不是因为住宿费用太高,我也不会介意。没有人热情的迎接,到达后只能自己拖着行李找房间(这可不是件容易的事)——工作人员也没有帮忙。在菩提树酒吧吃的晚餐也很贵。泳池很小,很适合小孩子嬉水,但不适合游泳或锻炼。景色无与伦比——场地维护得一尘不染,所有的工作人员和客人都很可爱。但下次我会选择住在其他地方,单从性价比来看。