点评:We visited, to see Be. The Michael Jackson tribute, overall the concert was good but not sure what to say but when we arrived we were faced by 2 chairs!
We now gather that there was something wrong with the ones that were there, we asked to be moved but was told we couldn’t as it was full, again not the case, when challenged was told unfortunately it was full, clearly some people had not arrived but we couldn’t move! I cannot believe a venue can just drop in 2 dirty chairs in a area high up in a theatre, there must also be a H&S issue as one trip and who knows what might of happened,
Had take. 4 weeks to get a response then just sit behind t&c’s and they have right to change! I am sure that’s where you sit not the actual chair!
Very disappointed in the communication, response on both night and follow up from complaint!
翻译:我们去观看了迈克尔·杰克逊的致敬音乐会,总体来说音乐会不错,但不知道该说什么,但当我们到达时,我们面对的是两把椅子!
我们现在知道那里的椅子有问题,我们要求换位置,但被告知不能换,因为已经坐满了,情况又不是这样,当我们提出质疑时,被告知不幸的是已经坐满了,显然有些人还没有到,但我们不能换!我不敢相信一个场地可以在剧院高处放两把脏椅子,一次旅行肯定也存在健康与安全问题,谁知道会发生什么,
花了 4 周的时间才得到回复,然后就坐在条款和条件后面,他们有权更换!我敢肯定那是你坐的位置,而不是实际的椅子!
对沟通、当晚的回复和投诉的跟进非常失望!