点评:We booked a spa break thinking it would be a relaxing stay, but unfortunately we are very disappointed with the experience we have had.
We arrived yesterday at the hotel and checked in at 3pm. We were not told any information from the staff about where to go for breakfast, spa or dinner. We managed to find the spa and booked in. The treatment was lovely and relaxing and the staff member I had was very kind and professional, however, we went to the pool to chill out and read after our treatment but there were swimming lessons going on with children everywhere. They were non stop screaming and shouting and we could barely hear ourselves talking.
When we booked this spa break we were expecting to relax, but we did far from that. The swimming lessons were on until 7pm when we had dinner booked so we couldn't even relax by the poolside or have a swim. We are unsure why you would have a spa day which runs from 3pm to 11am the next day and have children's swimming lessons during these times. The pool closed at 8.30pm so we couldn't even go swimming after dinner which we were really upset about. We couldn't even go for a morning swim as they had baby swim classes first thing.
The spa facilities were dirty and broken which is really disappointing.
The dinner was delicious we had a lovely dinner but the environment was quite tense and we didn't feel comfortable eating there.
We paid over £200 for this experience and have left with a headache, feeling overwhelmed from stress and certainly not relaxed.
Do not recommend a spa day here but dinner and breakfast was great in the hotel side.
翻译:我们预订了水疗假期,以为这将是一次放松的住宿,但不幸的是,我们对这次经历感到非常失望。
我们昨天到达酒店,下午 3 点办理入住手续。工作人员没有告诉我们去哪里吃早餐、水疗或晚餐。我们设法找到了水疗中心并预订了房间。治疗很愉快,很放松,我的工作人员非常友好和专业,然而,我们在治疗后去了游泳池放松和看书,但到处都有孩子在上游泳课。他们不停地尖叫和喊叫,我们几乎听不到自己说话。
当我们预订这个水疗假期时,我们期待着放松,但结果却远非如此。游泳课一直持续到晚上 7 点,那时我们已经预订了晚餐,所以我们甚至不能在泳池边放松或游泳。我们不确定为什么你会安排从下午 3 点到第二天上午 11 点的水疗日,并在这段时间内安排儿童游泳课。游泳池在晚上 8:30 关闭,所以我们甚至不能在晚餐后去游泳,这让我们非常沮丧。我们甚至不能去晨泳,因为他们首先开设了婴儿游泳课。
水疗设施又脏又破,这真的很令人失望。
晚餐很美味,我们吃了一顿美味的晚餐,但环境相当紧张,我们在那里吃饭感觉不舒服。
我们为这次体验支付了 200 多英镑,离开时头痛欲裂,压力重重,肯定不放松。
不推荐在这里做水疗,但酒店的晚餐和早餐很棒。