旅行
账户
Brenda V
Got stood up
Hestheimar Riding Tours的点评
点评：I had booked the Winterride for my 2 kids and myself in September and received a confirmation.
The day before the tour, I sent a reminder and got a confirmation again.
Once we arrived, the stableboy was not notified of the booking, there were no horses available. He tried to call his boss (the person I had emailed with several times?) but he/she didn't pick up the phone so we didn't get to ride.
In December there are only a couple of hours of daylight in Iceland. Our whole day was planned around the riding tour we had booked. I didn't receive a mail with an apology or anything afterwards.
After getting back home I wrote an email and the lady I made the booking with at first was unaware of what had happend.
I had to explain that we didn't get to ride. She said the reason for this was: 'I do the emails from another country so that is why it’s sometimes not easy to get informations through.'
I personally find this the lousiest excuse I have heard in a long time.
Not only did she ruin our last day in Iceland, she also gave me a very bad mood by stating this was the reason in the day and age of emails, WhatsApp etc.
She was not supposed to get information through long distance phonecalls, telegrams or pigeons. I had contacted her several times beforehand and still she didn't manage to get our booking to the stable to get our tour. I don't know how much more one should do but confirm the day before and you still don't get what you made a reservation for.
Overall a very disappointing experience, especially for my 10 and 12-year old. If I'm ever back in Iceland, I would definitely try to make a ride on the horses again but not at Hestheimar, even through she wanted to book us another tour. Chances are we would, again, be going home without sitting on a horse. Thanks but no thanks, Dehlia.
The day before the tour, I sent a reminder and got a confirmation again.
Once we arrived, the stableboy was not notified of the booking, there were no horses available. He tried to call his boss (the person I had emailed with several times?) but he/she didn't pick up the phone so we didn't get to ride.
In December there are only a couple of hours of daylight in Iceland. Our whole day was planned around the riding tour we had booked. I didn't receive a mail with an apology or anything afterwards.
After getting back home I wrote an email and the lady I made the booking with at first was unaware of what had happend.
I had to explain that we didn't get to ride. She said the reason for this was: 'I do the emails from another country so that is why it’s sometimes not easy to get informations through.'
I personally find this the lousiest excuse I have heard in a long time.
Not only did she ruin our last day in Iceland, she also gave me a very bad mood by stating this was the reason in the day and age of emails, WhatsApp etc.
She was not supposed to get information through long distance phonecalls, telegrams or pigeons. I had contacted her several times beforehand and still she didn't manage to get our booking to the stable to get our tour. I don't know how much more one should do but confirm the day before and you still don't get what you made a reservation for.
Overall a very disappointing experience, especially for my 10 and 12-year old. If I'm ever back in Iceland, I would definitely try to make a ride on the horses again but not at Hestheimar, even through she wanted to book us another tour. Chances are we would, again, be going home without sitting on a horse. Thanks but no thanks, Dehlia.
翻译：我在 9 月份为我和我的两个孩子预订了 Winterride，并收到了确认。
在旅行前一天，我发送了提醒，并再次收到了确认。
我们到达后，马夫没有收到预订通知，没有可用的马匹。他试图给他的老板打电话（我曾多次通过电子邮件联系的人？），但他/她没有接电话，所以我们没能骑马。
12 月，冰岛只有几个小时的白天。我们整天都围绕着我们预订的骑马之旅进行计划。我没有收到任何道歉邮件或任何后续消息。
回到家后，我写了一封电子邮件，最初与我预订的那位女士不知道发生了什么。
我不得不解释说我们没能骑马。她说原因是：“我从另一个国家发送电子邮件，所以有时很难获得信息。”
我个人认为这是我很久以来听到的最差劲的借口。
她不仅毁了我们在冰岛的最后一天，还让我心情很不好，说这是电子邮件、WhatsApp 等时代的原因。
她不应该通过长途电话、电报或信鸽获取信息。我之前联系过她几次，但她还是没能让我们预订马厩的游览。我不知道一个人应该做多少，但前一天确认了，你还是得不到你预订的东西。
总的来说，这是一次非常令人失望的经历，尤其是对我 10 岁和 12 岁的孩子来说。如果我再来冰岛，我肯定会再试着骑马，但不是在 Hestheimar，即使她想为我们预订另一个旅游。很有可能我们又会不骑马就回家了。谢谢，但不用了，Dehlia。
在旅行前一天，我发送了提醒，并再次收到了确认。
我们到达后，马夫没有收到预订通知，没有可用的马匹。他试图给他的老板打电话（我曾多次通过电子邮件联系的人？），但他/她没有接电话，所以我们没能骑马。
12 月，冰岛只有几个小时的白天。我们整天都围绕着我们预订的骑马之旅进行计划。我没有收到任何道歉邮件或任何后续消息。
回到家后，我写了一封电子邮件，最初与我预订的那位女士不知道发生了什么。
我不得不解释说我们没能骑马。她说原因是：“我从另一个国家发送电子邮件，所以有时很难获得信息。”
我个人认为这是我很久以来听到的最差劲的借口。
她不仅毁了我们在冰岛的最后一天，还让我心情很不好，说这是电子邮件、WhatsApp 等时代的原因。
她不应该通过长途电话、电报或信鸽获取信息。我之前联系过她几次，但她还是没能让我们预订马厩的游览。我不知道一个人应该做多少，但前一天确认了，你还是得不到你预订的东西。
总的来说，这是一次非常令人失望的经历，尤其是对我 10 岁和 12 岁的孩子来说。如果我再来冰岛，我肯定会再试着骑马，但不是在 Hestheimar，即使她想为我们预订另一个旅游。很有可能我们又会不骑马就回家了。谢谢，但不用了，Dehlia。
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