点评:Rant time! I wanted to book a nice treat for my wife and myself so I booked two tickets for Thunderbolts for Sunday at BEAM Hertford , this was back on Thursday. Unfortunately, I pushed the wrong button and accidentally booked for Saturday. Before 8am the next morning, I tried to contact them, no published phone number so I used the portal on their website asking for help in rectifying my very easy to do error. No response. I tried again at approx 3pm, still no response. Its the day after the showing I inadvertently booked and I am still awaiting a response. Whilst I acknowledge the Ts&Cs on the website that tickets are non transferable/refundable, frankly I expect a better service from an independent cinema that charges approximately 30% more than their national chain competitors. At the outside, I should have gotten a response within 48 hours in accordance with their website. In conclusion, I won't be setting foot in that establishment again and will be advising all my local friends to do the same. Just shocking service from what should be the backbone of the independent arts scent in the area. Never again.
翻译:吐槽时间到了!我想为我和妻子预订一场好礼,所以我预订了两张周日在 BEAM Hertford 观看 Thunderbolts 的票,那是在星期四。不幸的是,我按错了按钮,不小心预订了星期六的票。第二天早上 8 点之前,我试图联系他们,但没有公布的电话号码,所以我使用他们网站上的门户寻求帮助,纠正我很容易犯的错误。没有回应。我在下午 3 点左右再次尝试,仍然没有回应。这是我无意中预订的放映的第二天,我仍在等待回复。虽然我承认网站上的条款和条件规定门票不可转让/退款,但坦率地说,我期望独立电影院能提供更好的服务,其收费比全国连锁竞争对手高出约 30%。至少,根据他们的网站,我应该在 48 小时内得到回复。总之,我不会再去那家电影院了,并会建议我所有当地的朋友也这样做。服务太差劲了,这家店本该是当地独立艺术的标杆。以后再也不来了。