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SCAM - Avoid!
Adventure 001的点评
点评：Got a RedLetter voucher for my 30th birthday, which I decided to purchase a "Hike, Helicopter flight and cream team" event with this company on a Sunday in September.
The first time I didn't look at reviews for something and I deeply regret it!
Me and my friend decided to do the "hike" before the flight, but it was not a hike, it was a walk through some woods and then half of it was on a road with no footpath, so quite dangerous in my opinion.
Turned up to the flight and asked to use the toilets, but was informed that the café was closed so there were no toilets. With this in mind, I then enquired about the cream tea after the flight, as was subsequently told that this was no happening and to she would let the company know so I could be issued a refund for this, but for me to do this as well.
I did this in the next few days, as I heard nothing from then, and then the individual from the company implied that I was lying when I said I had not received chocolates and bubbles, that were suppose to be in place of not receiving cream tea and was stated on the voucher. I agreed it was stated on the voucher, but apart from the check in lady munching on a box of chocolates, we did not get offered any. Maybe because we were the last flight of the day they were all gone, and we went to a local cheesecake place instead as we were so hungry.
The main point that doesn't sit well with me is that they said the café was "unexpectedly" closed, but I looked up the opening times for said cafe, and it is closed every Sunday....
Also, if it was unexpectedly closed, how could you have chocolates and bubbles prepared..?
Really awful customer service and didn't even apologise in the first instance.
RedLetter Days not anymore helpful, will avoid both going forward.
The first time I didn't look at reviews for something and I deeply regret it!
Me and my friend decided to do the "hike" before the flight, but it was not a hike, it was a walk through some woods and then half of it was on a road with no footpath, so quite dangerous in my opinion.
Turned up to the flight and asked to use the toilets, but was informed that the café was closed so there were no toilets. With this in mind, I then enquired about the cream tea after the flight, as was subsequently told that this was no happening and to she would let the company know so I could be issued a refund for this, but for me to do this as well.
I did this in the next few days, as I heard nothing from then, and then the individual from the company implied that I was lying when I said I had not received chocolates and bubbles, that were suppose to be in place of not receiving cream tea and was stated on the voucher. I agreed it was stated on the voucher, but apart from the check in lady munching on a box of chocolates, we did not get offered any. Maybe because we were the last flight of the day they were all gone, and we went to a local cheesecake place instead as we were so hungry.
The main point that doesn't sit well with me is that they said the café was "unexpectedly" closed, but I looked up the opening times for said cafe, and it is closed every Sunday....
Also, if it was unexpectedly closed, how could you have chocolates and bubbles prepared..?
Really awful customer service and didn't even apologise in the first instance.
RedLetter Days not anymore helpful, will avoid both going forward.
翻译：我收到了一张 RedLetter 代金券作为我 30 岁生日的礼物，我决定在 9 月的一个周日购买这家公司的“徒步旅行、直升机飞行和奶油团队”活动。
这是我第一次没有查看评论，我对此深感后悔！
我和我的朋友决定在飞行前进行“徒步旅行”，但那不是徒步旅行，而是穿过树林散步，然后有一半路程是在一条没有人行道的路上，所以在我看来非常危险。
到达飞机上并要求使用厕所，但被告知咖啡馆关门了，所以没有厕所。考虑到这一点，我随后询问了飞行后的奶油茶，后来被告知没有这种情况，她会通知公司，这样我就可以为此获得退款，但我也必须这样做。
在接下来的几天里，我这样做了，因为从那以后我什么也没听到，然后公司的人暗示我在说我没有收到巧克力和气泡酒时撒谎，这些应该是代替没有收到奶油茶的东西，并在优惠券上注明了。我同意优惠券上注明了，但除了值机女士嚼着一盒巧克力外，我们没有得到任何东西。也许是因为我们是当天的最后一班航班，所以它们都走了，我们去了当地的一家芝士蛋糕店，因为我们太饿了。
让我感到不舒服的主要一点是，他们说咖啡馆“意外”关闭了，但我查了一下咖啡馆的营业时间，它每周日都关门……
此外，如果它意外关闭，你怎么能准备好巧克力和气泡酒呢？
客户服务真的很糟糕，一开始甚至没有道歉。
RedLetter Days 不再有帮助，以后会避免两者。
这是我第一次没有查看评论，我对此深感后悔！
我和我的朋友决定在飞行前进行“徒步旅行”，但那不是徒步旅行，而是穿过树林散步，然后有一半路程是在一条没有人行道的路上，所以在我看来非常危险。
到达飞机上并要求使用厕所，但被告知咖啡馆关门了，所以没有厕所。考虑到这一点，我随后询问了飞行后的奶油茶，后来被告知没有这种情况，她会通知公司，这样我就可以为此获得退款，但我也必须这样做。
在接下来的几天里，我这样做了，因为从那以后我什么也没听到，然后公司的人暗示我在说我没有收到巧克力和气泡酒时撒谎，这些应该是代替没有收到奶油茶的东西，并在优惠券上注明了。我同意优惠券上注明了，但除了值机女士嚼着一盒巧克力外，我们没有得到任何东西。也许是因为我们是当天的最后一班航班，所以它们都走了，我们去了当地的一家芝士蛋糕店，因为我们太饿了。
让我感到不舒服的主要一点是，他们说咖啡馆“意外”关闭了，但我查了一下咖啡馆的营业时间，它每周日都关门……
此外，如果它意外关闭，你怎么能准备好巧克力和气泡酒呢？
客户服务真的很糟糕，一开始甚至没有道歉。
RedLetter Days 不再有帮助，以后会避免两者。
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