旅行
账户
Nirali P
Unresponsive and inconsistent - not about the customer
Cloud 9的点评
点评：**Disorganized, Unresponsive, and Inconsistent – Extremely Disappointed**
Our experience with Cloud 9 Fiji was frustrating from start to finish. I emailed them ahead of time to ask whether children were allowed, and they replied that *kids were not permitted*. I then sent a follow-up email with a few additional questions, which they completely ignored. No response at all.
Based on their answer, we chartered a private boat with the intention of going—but ultimately decided not to, out of respect for what we were told was a strict “no kids” policy.
A few days later, we found out that our friends had visited Cloud 9 *with their children*—and were allowed in without any issue.
So which is it? Cloud 9 gave us a flat-out “no,” ignored further communication, and caused us to waste time and money planning around a policy they clearly don’t enforce consistently. The lack of professionalism and transparency is incredibly disappointing, especially for a venue that markets itself as a premium experience.
Would not recommend—there are far better, more reliable ways to enjoy Fiji.
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Our experience with Cloud 9 Fiji was frustrating from start to finish. I emailed them ahead of time to ask whether children were allowed, and they replied that *kids were not permitted*. I then sent a follow-up email with a few additional questions, which they completely ignored. No response at all.
Based on their answer, we chartered a private boat with the intention of going—but ultimately decided not to, out of respect for what we were told was a strict “no kids” policy.
A few days later, we found out that our friends had visited Cloud 9 *with their children*—and were allowed in without any issue.
So which is it? Cloud 9 gave us a flat-out “no,” ignored further communication, and caused us to waste time and money planning around a policy they clearly don’t enforce consistently. The lack of professionalism and transparency is incredibly disappointing, especially for a venue that markets itself as a premium experience.
Would not recommend—there are far better, more reliable ways to enjoy Fiji.
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翻译：**混乱、反应迟钝、前后矛盾——极其失望**
我们在斐济Cloud 9的体验从始至终都令人沮丧。我提前给他们发了邮件，询问是否允许带孩子，他们回复说*不允许带孩子*。之后我又发了一封邮件，问了几个问题，但他们完全无视。完全没有回复。
根据他们的回复，我们租了一艘私人船打算去——但最终决定不去，因为我们知道他们有严格的“禁止带孩子”的规定。
几天后，我们发现我们的朋友*带着孩子*去了Cloud 9——而且他们也完全允许带孩子进去。
那么，到底是什么原因呢？Cloud 9断然拒绝了我们，并且无视我们进一步的沟通，让我们浪费时间和金钱去应对一项他们显然没有严格执行的政策。这种缺乏专业性和透明度的做法令人非常失望，尤其是对于一个标榜提供高端体验的场所来说。
不推荐——有更好、更可靠的方式享受斐济。
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我们在斐济Cloud 9的体验从始至终都令人沮丧。我提前给他们发了邮件，询问是否允许带孩子，他们回复说*不允许带孩子*。之后我又发了一封邮件，问了几个问题，但他们完全无视。完全没有回复。
根据他们的回复，我们租了一艘私人船打算去——但最终决定不去，因为我们知道他们有严格的“禁止带孩子”的规定。
几天后，我们发现我们的朋友*带着孩子*去了Cloud 9——而且他们也完全允许带孩子进去。
那么，到底是什么原因呢？Cloud 9断然拒绝了我们，并且无视我们进一步的沟通，让我们浪费时间和金钱去应对一项他们显然没有严格执行的政策。这种缺乏专业性和透明度的做法令人非常失望，尤其是对于一个标榜提供高端体验的场所来说。
不推荐——有更好、更可靠的方式享受斐济。
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