旅行
账户
Shrests S
Worst experience ever. They denied photo service after 3 hours wait.
Lempuyang寺的点评
点评：I had a terrible experience at Lempuyang temple in Bali. After a 2-hour drive, we waited for almost 3 hours. My husband and brother inquired about the time limit for each group, as some were taking longer than others. The staff became angry and yelled at them, which was shocking, especially since I was sitting nearby with my 5-year-old child. When my brother clarified that we were only asking about the time limit, the staff yelled at them again in their native language. My husband was puzzled as to why the staff were so angry, as he had only asked a few questions. The staff, who were young and unprofessional, had a vastly different demeanor compared to the warm and genuine Balinese people we had encountered. When it was our turn for a photo at Lempuyang Temple, they snapped at us, saying, 'Go, go, you don't like our photography, we won't take your picture. You paid for the temple entrance, not for photography, so we won't take your picture.' They humiliated us. I reassured my husband that everything was fine and asked my brother and husband to take a photo of me at the gate, but the staff member refused, telling me to leave in a humiliating manner, and i was so furious..i told him he will be famous on TikTok, he laughed and mocked me. Disgrace.
We visited the ticket booth to complain, and the staff apologized, which made me feel bad since it wasn't their fault. The manager arrived 30 minutes later and surprisingly didn't want to listen. I explained the situation, but he insisted that his staff doesn't lie and that my companion had been rude, resulting in the denial of service. I was shocked and asked if asking questions constitutes complaining, to which he replied that my companion had complained angrily. I corrected him, stating that I was present during the incident. My husband and brother were not angry but disappointed. He said ma'am ur man lied to staffs that each group is taking 5 min to take pic and you waited 3 hours. Nobody wants 3 hours only an hour. I was so shocked by this statement. The only person I thought would solve this injustice, the manager, came with made up mind that he won't listen to us. My husband became so angry that he told the manager he didn't want to hear our side of the story, which prompted the manager to become furious and make assumptions about my husband's behavior towards the staff, stating that only I, the wife, was allowed to take pictures, not my husband.
I explained the situation to my driver, who is from Bali, and he said that despite any disagreements or dislike, the service should not be denied to a customer who has paid in full. He explained this to the manager, and eventually, the manager allowed the other person to take a picture. I took the picture, thanked the manager, and went to the hotel. Reflecting on the situation, I felt increasingly upset by the staff's humiliation, and the more I thought about it, the more I felt like crying. I rephrased the situation to myself, thinking about how the long-saved money from America was spent on this trip to Bali, Indonesia, only to be met with humiliation. The 17-hour flight with my 5-year-old autistic child, the 2-hour drive from the hotel to the temple, and the wait in line for pictures at the Gate to Heaven all seemed to be for nothing. When I finished taking pictures with the new staff, we left the temple and I saw one of the staff members who had humiliated us, raising his eyebrows and smirking at me. His behavior left me feeling even more disgusted. I am here in Bali until March 14th. I came for a relaxed mind but after this humiliation I couldn't wait more to fly back to America. I know nothing will be done since I have already seen with the manager. May be talking in balenisian would be more understandable than me complaining to the system abort these staffs, but I just don't want any other person to be felt what we felt. Sorry for the lengthy message.
We visited the ticket booth to complain, and the staff apologized, which made me feel bad since it wasn't their fault. The manager arrived 30 minutes later and surprisingly didn't want to listen. I explained the situation, but he insisted that his staff doesn't lie and that my companion had been rude, resulting in the denial of service. I was shocked and asked if asking questions constitutes complaining, to which he replied that my companion had complained angrily. I corrected him, stating that I was present during the incident. My husband and brother were not angry but disappointed. He said ma'am ur man lied to staffs that each group is taking 5 min to take pic and you waited 3 hours. Nobody wants 3 hours only an hour. I was so shocked by this statement. The only person I thought would solve this injustice, the manager, came with made up mind that he won't listen to us. My husband became so angry that he told the manager he didn't want to hear our side of the story, which prompted the manager to become furious and make assumptions about my husband's behavior towards the staff, stating that only I, the wife, was allowed to take pictures, not my husband.
I explained the situation to my driver, who is from Bali, and he said that despite any disagreements or dislike, the service should not be denied to a customer who has paid in full. He explained this to the manager, and eventually, the manager allowed the other person to take a picture. I took the picture, thanked the manager, and went to the hotel. Reflecting on the situation, I felt increasingly upset by the staff's humiliation, and the more I thought about it, the more I felt like crying. I rephrased the situation to myself, thinking about how the long-saved money from America was spent on this trip to Bali, Indonesia, only to be met with humiliation. The 17-hour flight with my 5-year-old autistic child, the 2-hour drive from the hotel to the temple, and the wait in line for pictures at the Gate to Heaven all seemed to be for nothing. When I finished taking pictures with the new staff, we left the temple and I saw one of the staff members who had humiliated us, raising his eyebrows and smirking at me. His behavior left me feeling even more disgusted. I am here in Bali until March 14th. I came for a relaxed mind but after this humiliation I couldn't wait more to fly back to America. I know nothing will be done since I have already seen with the manager. May be talking in balenisian would be more understandable than me complaining to the system abort these staffs, but I just don't want any other person to be felt what we felt. Sorry for the lengthy message.
翻译：我在巴厘岛的伦普扬寺度过了一段糟糕的经历。经过 2 小时的车程，我们等了将近 3 个小时。我的丈夫和弟弟询问了每组人的时间限制，因为有些组人花的时间比其他组人长。工作人员生气了，对他们大喊大叫，这令人震惊，尤其是因为我和我 5 岁的孩子坐在附近。当我哥哥澄清说我们只是询问时间限制时，工作人员又用他们的母语对他们大喊大叫。我丈夫很困惑，为什么工作人员这么生气，因为他只问了几个问题。这些工作人员年轻且不专业，与我们遇到的热情真诚的巴厘岛人相比，他们的举止截然不同。轮到我们在伦普扬寺拍照时，他们厉声对我们说：“走吧，走吧，你不喜欢我们的摄影，我们不会给你拍照。你付的是寺庙门票钱，不是摄影费，所以我们不会给你拍照。”他们羞辱我们。我向丈夫保证一切都很好，并让我的兄弟和丈夫在门口给我拍张照片，但工作人员拒绝了，并以羞辱的方式让我离开，我非常生气..我告诉他他会在 TikTok 上出名，他笑着嘲笑我。耻辱。
我们到售票亭投诉，工作人员道了歉，这让我感到很难过，因为这不是他们的错。经理 30 分钟后来了，出乎意料的是，他不想听。我解释了情况，但他坚称他的员工没有撒谎，我的同伴很粗鲁，导致拒绝服务。我很震惊，问提问是否构成投诉，他回答说我的同伴是愤怒地投诉的。我纠正了他，说事发时我在场。我的丈夫和兄弟并不生气，但很失望。他说女士，你的男人对工作人员撒谎说每组拍照只需 5 分钟，而你们等了 3 个小时。没人愿意只等 1 个小时就等 3 个小时。这句话让我很震惊。我以为唯一能解决这个不公的人——经理，却下定决心不听我们的。我丈夫非常生气，他告诉经理他不想听我们这边的说法，这促使经理变得非常愤怒，并对我丈夫对待工作人员的行为做出假设，说只有我，妻子，才被允许拍照，而我的丈夫则不行。
我向我的司机解释了情况，他是巴厘岛人，他说，尽管有任何分歧或不喜欢，但不应该拒绝为已全额付款的客户提供服务。他向经理解释了这一点，最终，经理允许另一个人拍照。我拍了照片，感谢经理，然后去了酒店。回想起来，我越来越为工作人员的羞辱而感到难过，越想越想，越想越想哭。我重新对自己说了一遍当时的情况，想着我把从美国攒了很久的钱都花在了这次去印度尼西亚巴厘岛的旅行上，结果却遭遇了羞辱。带着我 5 岁的自闭症孩子坐了 17 个小时的飞机，从酒店到寺庙开车 2 个小时，在天堂之门排队拍照，这一切似乎都是徒劳的。当我和新员工拍完照，我们离开寺庙时，我看到其中一名羞辱我们的员工扬起眉毛，冲我傻笑。他的行为让我更加恶心。我会在巴厘岛待到 3 月 14 日。我来这里是为了放松心情，但经历了这次羞辱后，我迫不及待地想飞回美国。我知道什么也不会做，因为我已经和经理见过面了。也许用巴伦西亚语说话比我向系统抱怨终止这些员工更容易理解，但我只是不想让其他人感受到我们的感受。抱歉留言太长了。
我们到售票亭投诉，工作人员道了歉，这让我感到很难过，因为这不是他们的错。经理 30 分钟后来了，出乎意料的是，他不想听。我解释了情况，但他坚称他的员工没有撒谎，我的同伴很粗鲁，导致拒绝服务。我很震惊，问提问是否构成投诉，他回答说我的同伴是愤怒地投诉的。我纠正了他，说事发时我在场。我的丈夫和兄弟并不生气，但很失望。他说女士，你的男人对工作人员撒谎说每组拍照只需 5 分钟，而你们等了 3 个小时。没人愿意只等 1 个小时就等 3 个小时。这句话让我很震惊。我以为唯一能解决这个不公的人——经理，却下定决心不听我们的。我丈夫非常生气，他告诉经理他不想听我们这边的说法，这促使经理变得非常愤怒，并对我丈夫对待工作人员的行为做出假设，说只有我，妻子，才被允许拍照，而我的丈夫则不行。
我向我的司机解释了情况，他是巴厘岛人，他说，尽管有任何分歧或不喜欢，但不应该拒绝为已全额付款的客户提供服务。他向经理解释了这一点，最终，经理允许另一个人拍照。我拍了照片，感谢经理，然后去了酒店。回想起来，我越来越为工作人员的羞辱而感到难过，越想越想，越想越想哭。我重新对自己说了一遍当时的情况，想着我把从美国攒了很久的钱都花在了这次去印度尼西亚巴厘岛的旅行上，结果却遭遇了羞辱。带着我 5 岁的自闭症孩子坐了 17 个小时的飞机，从酒店到寺庙开车 2 个小时，在天堂之门排队拍照，这一切似乎都是徒劳的。当我和新员工拍完照，我们离开寺庙时，我看到其中一名羞辱我们的员工扬起眉毛，冲我傻笑。他的行为让我更加恶心。我会在巴厘岛待到 3 月 14 日。我来这里是为了放松心情，但经历了这次羞辱后，我迫不及待地想飞回美国。我知道什么也不会做，因为我已经和经理见过面了。也许用巴伦西亚语说话比我向系统抱怨终止这些员工更容易理解，但我只是不想让其他人感受到我们的感受。抱歉留言太长了。
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