点评:We had a wonderful family vacation at Hollywood Sharm! From the first moment, we felt so welcome — Mr. Sayed and Ms. Mona at the reception greeted us warmly and arranged spacious, comfortable rooms for our family.
Mr. Fadi from maintenance was always available and solved every small issue right away. In the restaurant, Mr. Shadi, Mr. Shahr, and their amazing team — Dunia, Esraa, and Ahmed — gave us the best service throughout our stay. Every meal was a pleasure, and since we were on the all-inclusive plan, they even invited us to try different à la carte restaurants in the hotel.
Our room attendants, Ahmed and Anter, kept everything spotless and surprised us every day with beautiful towel decorations — the kids loved it!
A big thank you to Mr. Mohammed, the Head of Security, who was always kind and attentive; to Mr. Wael by the pool for reserving our sunbeds and bringing us fresh towels; and to Mohamed from IT, who made sure we had a strong Wi-Fi connection in our rooms.
Every member of the staff went above and beyond to make our stay special. Thanks to them, our trip was relaxing, fun, and truly unforgettable. Highly recommended!
翻译:我们在好莱坞沙姆酒店度过了美好的家庭假期!从入住的第一刻起,我们就感受到了宾至如归的热情——前台的Sayed先生和Mona女士热情地接待了我们,并为我们一家安排了宽敞舒适的房间。
维修部门的Fadi先生随时待命,及时解决了所有小问题。在餐厅,Shadi先生、Shahr先生和他们出色的团队——Dunia、Esraa和Ahmed——在我们入住期间提供了最优质的服务。每顿饭都令人愉悦,而且由于我们订的是全包套餐,他们甚至邀请我们品尝酒店内不同的点菜餐厅。
客房服务员Ahmed和Anter把一切都打扫得一尘不染,每天都会用漂亮的毛巾装饰给我们带来惊喜——孩子们非常喜欢!
非常感谢安保主管Mohammed先生,他总是那么友善周到;也感谢泳池边的Wael先生为我们预订了日光浴床并送来干净的毛巾;还要感谢IT部门的Mohamed,他确保我们房间里的Wi-Fi信号稳定。
每位员工都竭尽全力,让我们的入住体验与众不同。感谢他们,我们的旅程轻松愉快,令人难忘。强烈推荐!