旅行
账户
Jessica I
Too ill to attend but refused rebooking so lost money
Honeybourne Pottery的点评
点评：I’d received a voucher for Mother’s Day and was really looking forward to using it in December as a last treat before our third baby arrives. Unfortunately, the day before we both became very ill with a nasty virus with fevers, cough, shaking, sickness and headaches. Our children also caught it so we were unable to use the childcare we’d arranged. We didn’t want to risk spreading this nasty virus to the other pottery customers, as well as being too ill to attend ourselves, so asked if we could transfer the booking to the next week, which had spaces available, and we were happy to pay a transfer fee. Honeybourne Pottery refused and kept the full £200 of our money. They offered a little money off rebooking which would mean that in order to rebook, having already paid hundreds of pounds, we would have to pay hundreds more! So upset to have lost both the opportunity and all the money, when we could easily have paid an additional charge to transfer to the next week.
翻译：我收到了一张母亲节代金券，非常期待在 12 月用它作为我们第三个孩子出生前的最后一次礼物。不幸的是，前一天我们俩都感染了一种严重的病毒，发烧、咳嗽、颤抖、呕吐和头痛。我们的孩子也感染了这种病毒，所以我们无法使用我们安排的托儿服务。我们不想冒险将这种可怕的病毒传播给其他陶器客户，也不想自己病得太重而无法参加，所以我们问是否可以将预订转移到下一周，下一周还有空位，我们很乐意支付转移费。Honeybourne Pottery 拒绝了，并扣留了我们全部的 200 英镑。他们提供了一点重新预订的折扣，这意味着为了重新预订，我们已经支付了数百英镑，我们必须再支付数百英镑！我们很遗憾失去了机会和所有的钱，而我们本可以轻松地支付额外的费用转移到下一周。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
