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Very disappointed!
Rader Family Farms的点评
点评：I took my 3rd grade class on a field trip to Rader's Farm this past week and was very disappointed in their customer service. Through the website, I scheduled the trip for 11 students. I ordered 11 students' admission, 11 pumpkins, and a case of water. The total cost came to $153.
When I went there to pick up the wristbands and pay for the field trip, the lady told me that she was too busy and couldn't help me. She told me to come back. I asked her when would be a good time for me to come back. She couldn't tell me. She was very frustrated and overwhelmed, but then finally agreed to help me.
Then, she continued to tell me that I was short money and that they had a minimum amount of $189. She said that Amy -who I believe is the owner - would have to help me. She said that she would just take the money and write up something so that it would reflect the amount of $153. She calculated 11 pumpkins at $3 each and 12 student admission at $10 each which totaled $153. I told her that I had 11 students' admission, 11 pumpkins and 1 case of water (which they charge $10) totaling $153. Therefore, the total was correct, but what she was charging me for was wrong. She said Amy would take care of it. Also, she couldn't give me the wristbands because she didn't have them.
On the day of the field trip, Amy was there and said that I paid for exactly what the receipt had said. So, I told her that I only had 11 kids and was supposed to have a case of water for the kids, but she said no that I didn't pay for it, and that she was already waiving the extra $30. She also said that I could pay an extra $10 for the water if I wanted it. I was frustrated, but I didn't want to argue with her because I had kids and their parents with me, so I told her that I would pay another $10 for the water, but they ignored that and wouldn't take the money. Then they told me to move over and put the wristbands on the kids, then make my way to the back of the field.
So, we never received the water, and I was treated poorly. In my opinion, if there is a minimum payment, then the website should flag it and send a message before the scheduling is complete. I also want to add that I received a confirmation email a couple of days before the field trip and it didn't say anything about owing extra money nor a minimum amount.
This is very disappointing! I can't believe that they wouldn't give us a case of water for the students. I only have 11. They seemed to only care about the money and not the kids!! Needless to say, I will never go back to Rader's Farm for any reason! They have completely lost my business!
When I went there to pick up the wristbands and pay for the field trip, the lady told me that she was too busy and couldn't help me. She told me to come back. I asked her when would be a good time for me to come back. She couldn't tell me. She was very frustrated and overwhelmed, but then finally agreed to help me.
Then, she continued to tell me that I was short money and that they had a minimum amount of $189. She said that Amy -who I believe is the owner - would have to help me. She said that she would just take the money and write up something so that it would reflect the amount of $153. She calculated 11 pumpkins at $3 each and 12 student admission at $10 each which totaled $153. I told her that I had 11 students' admission, 11 pumpkins and 1 case of water (which they charge $10) totaling $153. Therefore, the total was correct, but what she was charging me for was wrong. She said Amy would take care of it. Also, she couldn't give me the wristbands because she didn't have them.
On the day of the field trip, Amy was there and said that I paid for exactly what the receipt had said. So, I told her that I only had 11 kids and was supposed to have a case of water for the kids, but she said no that I didn't pay for it, and that she was already waiving the extra $30. She also said that I could pay an extra $10 for the water if I wanted it. I was frustrated, but I didn't want to argue with her because I had kids and their parents with me, so I told her that I would pay another $10 for the water, but they ignored that and wouldn't take the money. Then they told me to move over and put the wristbands on the kids, then make my way to the back of the field.
So, we never received the water, and I was treated poorly. In my opinion, if there is a minimum payment, then the website should flag it and send a message before the scheduling is complete. I also want to add that I received a confirmation email a couple of days before the field trip and it didn't say anything about owing extra money nor a minimum amount.
This is very disappointing! I can't believe that they wouldn't give us a case of water for the students. I only have 11. They seemed to only care about the money and not the kids!! Needless to say, I will never go back to Rader's Farm for any reason! They have completely lost my business!
翻译：上周我带着我的三年级班级去 Rader's Farm 实地考察，对他们的客户服务感到非常失望。通过网站，我为11名学生安排了行程。我订购了 11 个学生的入场券、11 个南瓜和一箱水。总成本为 153 美元。
当我去那里取腕带并支付实地考察费用时，那位女士告诉我她太忙了，帮不了我。她让我回来。我问她什么时候回来比较合适。她不能告诉我。她非常沮丧和不知所措，但最终同意帮助我。
然后，她继续告诉我，我缺钱，他们至少有 189 美元。她说艾米——我相信她是店主——必须帮助我。她说她会拿走这笔钱并写一些东西，以反映 153 美元的金额。她计算出 11 个南瓜每个 3 美元，12 个学生门票每个 10 美元，总计 153 美元。我告诉她，我有 11 个学生的入学许可，11 个南瓜和 1 箱水（他们收取 10 美元），共计 153 美元。因此，总数是正确的，但她向我收取的费用是错误的。她说艾米会处理好这件事。另外，她不能给我腕带，因为她没有。
实地考察那天，艾米在场，并说我按照收据上的说法支付了费用。所以，我告诉她我只有 11 个孩子，应该为孩子们准备一箱水，但她说不，我没有付钱，而且她已经放弃了额外的 30 美元。她还说如果我想要水，我可以多付 10 美元买水。我很沮丧，但我不想和她争论，因为我有孩子和他们的父母，所以我告诉她我会再付 10 美元买水，但他们不理会，不收钱。然后他们让我过去，给孩子们戴上腕带，然后走到场地后面。
所以，我们从来没有收到水，我受到的待遇很差。在我看来，如果有最低付款，那么网站应该标记它并在调度完成之前发送消息。我还想补充一点，我在实地考察前几天收到了一封确认电子邮件，其中没有说明欠额外的钱或最低金额。
这是非常令人失望的！我无法相信他们不会为我们的学生提供一箱水。我只有 11 个。他们似乎只关心钱而不关心孩子！不用说，我永远不会以任何理由回到 Rader 的农场！他们完全失去了我的生意！
当我去那里取腕带并支付实地考察费用时，那位女士告诉我她太忙了，帮不了我。她让我回来。我问她什么时候回来比较合适。她不能告诉我。她非常沮丧和不知所措，但最终同意帮助我。
然后，她继续告诉我，我缺钱，他们至少有 189 美元。她说艾米——我相信她是店主——必须帮助我。她说她会拿走这笔钱并写一些东西，以反映 153 美元的金额。她计算出 11 个南瓜每个 3 美元，12 个学生门票每个 10 美元，总计 153 美元。我告诉她，我有 11 个学生的入学许可，11 个南瓜和 1 箱水（他们收取 10 美元），共计 153 美元。因此，总数是正确的，但她向我收取的费用是错误的。她说艾米会处理好这件事。另外，她不能给我腕带，因为她没有。
实地考察那天，艾米在场，并说我按照收据上的说法支付了费用。所以，我告诉她我只有 11 个孩子，应该为孩子们准备一箱水，但她说不，我没有付钱，而且她已经放弃了额外的 30 美元。她还说如果我想要水，我可以多付 10 美元买水。我很沮丧，但我不想和她争论，因为我有孩子和他们的父母，所以我告诉她我会再付 10 美元买水，但他们不理会，不收钱。然后他们让我过去，给孩子们戴上腕带，然后走到场地后面。
所以，我们从来没有收到水，我受到的待遇很差。在我看来，如果有最低付款，那么网站应该标记它并在调度完成之前发送消息。我还想补充一点，我在实地考察前几天收到了一封确认电子邮件，其中没有说明欠额外的钱或最低金额。
这是非常令人失望的！我无法相信他们不会为我们的学生提供一箱水。我只有 11 个。他们似乎只关心钱而不关心孩子！不用说，我永远不会以任何理由回到 Rader 的农场！他们完全失去了我的生意！
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