点评:This could have been a very different review. We booked and played the North Course at the end of June. Whilst there was a warning of work on greens and tees, nothing could prepare us for 80-90% of bunkers being out of play and scores of workers on the course, effectively rebuilding most of the bunkers. Those in play had weeds growing in them. It’s quite disturbing to have an excavator reversing as you address the ball on the tee.
They have 36 holes, it wasn’t busy, so these 18 holes could have been closed. We were very disappointed not to have been properly warned. At the end of the round we spoke with a lovely young lady who gave us the name and email of the golf director.
The outcome was Marisol offered us complimentary rounds which we took today. When I offered to pay for a buggy (we pushed the last time), they would not allow me to pay. We played the South Course, it’s narrow, it was windy and whilst providing a welcome cooling effect, it made it more difficult. It has some great views. The North Course is more open and will be really enjoyable to play once the work and finished.
The test of a business is how they respond when something goes wrong. The staff her were excellent. I cannot fault their response and desire to put it right. We will definitely be back.
翻译:这本来可能是一次截然不同的评价。我们在 6 月底预订了北球场并在那里打球。虽然有警告说果岭和发球台正在施工,但我们无法预料 80-90% 的沙坑将无法使用,球场上有数十名工人正在重建大部分沙坑。正在使用的沙坑里长满了杂草。当你在发球台上打球时,挖掘机倒车,这让人很不安。
他们有 36 个洞,不是很忙,所以这 18 个洞可能已经关闭。我们非常失望没有得到适当的警告。在比赛结束时,我们与一位可爱的年轻女士交谈,她给了我们高尔夫总监的姓名和电子邮件。
结果是 Marisol 为我们提供了免费比赛,我们今天就参加了。当我提出要支付球车费用时(我们上次推了),他们不允许我付钱。我们打的是南球场,它很窄,风很大,虽然提供了令人愉悦的降温效果,但也让打球更加困难。它有一些很棒的景色。北球场更开阔,一旦工作完成,打球会非常有趣。
考验一家企业的标准是当出现问题时他们如何应对。这里的员工非常出色。我挑不出他们的反应和纠正错误的愿望。我们一定会回来的。