点评:WARNING! If you're like me, you've wanted to experience dolphins in Musandam ever since you heard this was a thing. After some research, you discover that Dolphin Khasab Tours is one of the leaders in this field. You click on their website and you find three options: the Half Day, the Full Day, and the Overnight. After reading each option in detail, there's one clear winner - the Overnight. Not only does this option offer 22 hrs of excellence (compared to the 3.5 hrs of the Half and the 6 hrs of the Full), but you also get to sleep on the boat, experience bioluminescence, and visit many more locations. You then read their Terms and Conditions webpage, and everything checks out. As you book non refundable hotels before and after this Overnight experience, you finally go to book this highlight. But wait, there's a problem. The website auto populates the Quantity to 4, and here lies the issue. You're just two - you and your girlfriend. You whatsapp the company and ask them what's going on. Do you receive a professional respectful response? No. Unfortunately the response you receive is a typical one. One where they don't accept the fact there's an error or they've misled customers by not publishing this key information on the web pages of the tour and the Terms and Conditions. That you need a minimum of 4 people to experience this Overnight tour. I'm not certain what disappointed me more, this key fact missing or the disrespectful way they treated me when explaining the situation. Dolphin Khasab Tours, please update your website to not mislead customers, and please educate your reps to not mistreat potential customers.
翻译:警告!如果您像我一样,自从听说有海豚之旅后就一直想去穆桑代姆体验海豚的乐趣。经过一番研究,您发现 Dolphin Khasab Tours 是该领域的领导者之一。您点击他们的网站,找到三个选项:半日游、全日游和过夜游。详细阅读每个选项后,有一个明显的赢家 - 过夜游。这个选项不仅提供 22 小时的优质体验(半日游为 3.5 小时,全日游为 6 小时),而且您还可以在船上睡觉,体验生物发光,并参观更多地点。然后您阅读他们的条款和条件网页,一切都顺利。在您预订了这次过夜体验之前和之后的不可退款的酒店后,您终于可以预订这个精彩活动了。但是,等等,有一个问题。网站自动将数量填充为 4,问题就在这里。你们只有两个人 - 你和你的女朋友。您通过 whatsapp 联系公司并询问他们发生了什么事。您收到了专业且尊重的回复吗?没有。不幸的是,您收到的回复很典型。他们不接受存在错误的事实,或者他们误导了客户,没有在旅游网页和条款和条件上发布这些关键信息。您需要至少 4 人才能体验这个过夜旅游。我不确定是什么让我更失望,这个关键事实的缺失,还是他们在解释情况时对待我的方式很不尊重。Dolphin Khasab Tours,请更新您的网站,不要误导客户,并请教育您的代表不要虐待潜在客户。