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SuzanneSR
Front Desk Customer Service isn't their Thing
Calypso Charters Anguilla的点评
点评：We took the Calypso ferry service both ways from St Maarten to Anguilla. We arrived more than an hour earlier than our appointment time, and unfortunately, they couldn't accommodate us. The desk staff were less than friendly. The guys on the boat were phenomenal and professional. On our way back, we got to the ferry port an hour and 15 minutes prior to departure. After ignoring us for a few minutes, the girl was busy on her phone and asked us for our passports; they were already on the desk in front of her. Our departure time came, and we weren't called when they called for A boat. It was 10 am, and I politely asked the same desk staff person if we were on this boat. Keep in mind the next one is not scheduled for at least an hour, which would cause us to miss our plane. She rudely said to me Are you the Diamond party? Well if not you need to go sit down. I told her our flight was at 2:30, and did we get closed out of the scheduled boat. She stated, " You need to go sit down, you need to remember that when you are on vacation, you will have delays." It turns out that there was a private boat, and our boat was fifteen minutes late. All she needed to do was tell me that. Instead, she gave me significant anxiety thinking we were closed out of the scheduled one. In the meantime, we could have taken the public ferry with better customer service. She was super rude. The guys on the boat were extremely nice, helpful, and professional. I called and spoke to a supervisor, and she told me to write an email. I wrote an email, and it's been two weeks with crickets. I think I will stick with Fun Time or the public ferry in the future. Desk staff is your front line to customer service. Obviously, there front desk personnel don't care about customer service and their attitude.
翻译：我们乘坐 Calypso 渡轮从圣马丁岛往返安圭拉岛。我们比预约时间提前了一个多小时到达，但不幸的是，他们无法为我们安排时间。前台工作人员不太友好。船上的小伙子们非常出色和专业。回程时，我们在出发前 1 小时 15 分钟到达渡轮码头。那个女孩忽略了我们几分钟后，就打电话要求我们要护照；护照已经在她面前的桌子上了。出发时间到了，但他们叫我们坐 A 班船，我们却没有接到通知。当时是上午 10 点，我礼貌地问同一位前台工作人员我们是否在这艘船上。请记住，下一班船至少要等一个小时，这会让我们错过飞机。她粗鲁地对我说，你是钻石派对的人吗？如果不是，你就得去坐。我告诉她我们的航班是 2:30，我们是否被安排坐不到那艘船了。她说：“你得去坐坐，你得记住，度假的时候肯定会有延误。” 原来有私人船，而我们的船晚点了十五分钟。她只需要告诉我这一点就行了。然而，她却让我焦虑万分，以为我们赶不上原定的船了。与此同时，我们本可以乘坐公共渡轮，那里的客户服务更好。她超级粗鲁。船上的人非常友好、乐于助人，而且很专业。我打电话联系了一位主管，她让我写一封邮件。我写了邮件，但两周过去了，什么反应都没有。我想以后我还是会继续乘坐Fun Time或公共渡轮。前台工作人员是客户服务的第一线。显然，他们的前台人员根本不关心客户服务，也不在乎他们的态度。
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