旅行
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O509STdebbiej
Fantastic food and that's about it.
Heskin Hall Shopping Village的点评
点评：Called in Heskin Hall Shopping village last week as we were in the area and had never been. Loved having a mooch about and bought a few nice things. After doing a little research we read about The two birds tearoom and decided to book an afternoon tea for 2 for today.
On arrival we saw our table all set up and approached a lovely staff member who seated us and asked if we would like tea/coffee, then I think it was the owner who brought our drinks and I asked for a different cup as the one left at the table had lipstick on, wasn't a problem and he was really nice, however I don't think it's nice for customers to hear you berating staff for letting a dirty cup pass. Our food was then brought and I have to say it was delicious, everything about it was nice and tasty and very fresh. I don't even like mushrooms but thoroughly enjoyed the mushroom soup. My score of 4 is for all the lovely food we had. Sorry,
we felt totally let down by customer service, I know they were busy, but one staff member wasn't too busy to introduce her family to a little old lady whom I think was a regular in there, it seemed everyone gave her lots of attention but none of the other customers. No one came over to ask if everything was OK, I tried to make eye contact on numerous occasions to find out how we got the bill but no one came over. I wasn't going to queue again with people who were ordering and waiting for food.
We stood to one side of the counter and the lady (think she was an owner) just shot me a look and I asked could we pay to which she replied yes, rolled her eyes and looked towards the queue. The lovely lady who had taken us to the table had heard me and stopped what she was doing and came to take our payment.
The other owner the man was friendly enough but time and time again we heard him more or less having a go at staff to do this and do that. I felt sorry for them as they were all working hard. Customers don't really need to be hearing that.
It's ashame really as like I said the food was amazing, customer service goes a long way with that amazing food and unfortunately it wasn't good today.
On arrival we saw our table all set up and approached a lovely staff member who seated us and asked if we would like tea/coffee, then I think it was the owner who brought our drinks and I asked for a different cup as the one left at the table had lipstick on, wasn't a problem and he was really nice, however I don't think it's nice for customers to hear you berating staff for letting a dirty cup pass. Our food was then brought and I have to say it was delicious, everything about it was nice and tasty and very fresh. I don't even like mushrooms but thoroughly enjoyed the mushroom soup. My score of 4 is for all the lovely food we had. Sorry,
we felt totally let down by customer service, I know they were busy, but one staff member wasn't too busy to introduce her family to a little old lady whom I think was a regular in there, it seemed everyone gave her lots of attention but none of the other customers. No one came over to ask if everything was OK, I tried to make eye contact on numerous occasions to find out how we got the bill but no one came over. I wasn't going to queue again with people who were ordering and waiting for food.
We stood to one side of the counter and the lady (think she was an owner) just shot me a look and I asked could we pay to which she replied yes, rolled her eyes and looked towards the queue. The lovely lady who had taken us to the table had heard me and stopped what she was doing and came to take our payment.
The other owner the man was friendly enough but time and time again we heard him more or less having a go at staff to do this and do that. I felt sorry for them as they were all working hard. Customers don't really need to be hearing that.
It's ashame really as like I said the food was amazing, customer service goes a long way with that amazing food and unfortunately it wasn't good today.
翻译：上周我们去了 Heskin Hall 购物村，因为我们在该地区，但从未去过。喜欢闲逛并买了一些好东西。在做了一些研究后，我们阅读了关于 The two birds tearoom 的信息，并决定今天预订 2 人下午茶。
到达后，我们看到我们的桌子已经摆好，我们走向一位可爱的工作人员，他带我们入座并询问我们是否想要茶/咖啡，然后我想是店主给我们送来了饮料，我要求换一个杯子，因为留在桌子上的杯子上沾有口红，这不是问题，他真的很好，但是我认为让顾客听到你责骂工作人员让客人拿脏杯子，这不是件好事。然后我们的食物被端上来了，我不得不说它很美味，一切都很好，很新鲜。我甚至不喜欢蘑菇，但却非常喜欢蘑菇汤。我给 4 分，因为我们吃了很多美味的食物。抱歉，
我们对客户服务感到非常失望，我知道他们很忙，但有一位工作人员忙得不可开交，没有把她的家人介绍给一位我认为是常客的小老太太，似乎每个人都给了她很多关注，但其他顾客却没有。没有人过来询问是否一切都好，我多次试图与她进行眼神交流，想知道我们是如何拿到账单的，但没有人过来。我不想再和那些正在点菜和等菜的人一起排队了。
我们站在柜台的一侧，那位女士（我想她是老板）只是看了我一眼，我问我们可以付钱吗，她回答是的，翻了个白眼，看着队列。带我们到餐桌的那位可爱的女士听到了我的话，停下了手头的工作，过来收我们的钱。
另一位老板，一个男人，很友好，但我们一次又一次听到他或多或少地对员工这样做或那样做。我为他们感到难过，因为他们都在努力工作。顾客真的不需要听到这些。
这真的很遗憾，正如我所说，食物很棒，客户服务对于如此美味的食物起着很大的作用，但不幸的是，今天的服务并不好。
到达后，我们看到我们的桌子已经摆好，我们走向一位可爱的工作人员，他带我们入座并询问我们是否想要茶/咖啡，然后我想是店主给我们送来了饮料，我要求换一个杯子，因为留在桌子上的杯子上沾有口红，这不是问题，他真的很好，但是我认为让顾客听到你责骂工作人员让客人拿脏杯子，这不是件好事。然后我们的食物被端上来了，我不得不说它很美味，一切都很好，很新鲜。我甚至不喜欢蘑菇，但却非常喜欢蘑菇汤。我给 4 分，因为我们吃了很多美味的食物。抱歉，
我们对客户服务感到非常失望，我知道他们很忙，但有一位工作人员忙得不可开交，没有把她的家人介绍给一位我认为是常客的小老太太，似乎每个人都给了她很多关注，但其他顾客却没有。没有人过来询问是否一切都好，我多次试图与她进行眼神交流，想知道我们是如何拿到账单的，但没有人过来。我不想再和那些正在点菜和等菜的人一起排队了。
我们站在柜台的一侧，那位女士（我想她是老板）只是看了我一眼，我问我们可以付钱吗，她回答是的，翻了个白眼，看着队列。带我们到餐桌的那位可爱的女士听到了我的话，停下了手头的工作，过来收我们的钱。
另一位老板，一个男人，很友好，但我们一次又一次听到他或多或少地对员工这样做或那样做。我为他们感到难过，因为他们都在努力工作。顾客真的不需要听到这些。
这真的很遗憾，正如我所说，食物很棒，客户服务对于如此美味的食物起着很大的作用，但不幸的是，今天的服务并不好。
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