旅行
账户
emast87
Needs urgent attention
Kidzplay的点评
点评：We recently visited Kidzplay Harrogate, and unfortunately, the experience was extremely disappointing. The level of cleanliness was shocking – sticky surfaces, dirty plates and cups left piled up on tables and near the so-called ‘clean’ cutlery area. The toilets were just as bad, with a strong smell, wet floors, overflowing bins, and no soap in the dispensers – only alcohol foam, which is unacceptable for a children’s facility.
The food was also subpar. The chips were lukewarm, and the vegetables were clearly overcooked and reheated in the microwave. Given the price, I would have expected much better quality.
The place was severely understaffed, with only 3 employees trying to manage a full venue, two birthday parties, and all other booked tables. Two of the staff members were very young and inexperienced - polite, but completely overwhelmed. When we arrived, I mentioned our reservation, and the staff member just stared at me, looking completely lost.
It’s such a shame because this is now the only soft play in Harrogate (excluding World of Their Own which on their own superior level by far) and it desperately needs investment. We’ve hosted two birthday parties here in the past 4 years, and each time, the standard has dropped.
Unfortunately, this visit was the worst yet, and it left me feeling both sad and frustrated. To top it off, the entry price has now increased to £9.95 for over 2s, which feels completely unjustified given the poor experience.
The food was also subpar. The chips were lukewarm, and the vegetables were clearly overcooked and reheated in the microwave. Given the price, I would have expected much better quality.
The place was severely understaffed, with only 3 employees trying to manage a full venue, two birthday parties, and all other booked tables. Two of the staff members were very young and inexperienced - polite, but completely overwhelmed. When we arrived, I mentioned our reservation, and the staff member just stared at me, looking completely lost.
It’s such a shame because this is now the only soft play in Harrogate (excluding World of Their Own which on their own superior level by far) and it desperately needs investment. We’ve hosted two birthday parties here in the past 4 years, and each time, the standard has dropped.
Unfortunately, this visit was the worst yet, and it left me feeling both sad and frustrated. To top it off, the entry price has now increased to £9.95 for over 2s, which feels completely unjustified given the poor experience.
翻译：我们最近去了 Kidzplay Harrogate，不幸的是，这次体验非常令人失望。清洁程度令人震惊——粘乎乎的表面、脏盘子和杯子堆放在桌子上，靠近所谓的“干净”餐具区。厕所也同样糟糕，有强烈的气味、潮湿的地板、满溢的垃圾桶，分配器里没有肥皂——只有酒精泡沫，这对于儿童设施来说是不可接受的。
食物也不达标。薯条不冷不热，蔬菜显然煮得太熟，用微波炉加热过头了。考虑到价格，我本来期望质量会好得多。
这个地方严重缺人，只有 3 名员工试图管理一个满座的场地、两个生日派对和所有其他预订的桌子。其中两名工作人员非常年轻，缺乏经验——礼貌，但完全不知所措。当我们到达时，我提到了我们的预订，工作人员只是盯着我看，看起来完全不知所措。
这真是太可惜了，因为这是哈罗盖特唯一的软体游乐场（不包括 World of Their Own，但其水平远超其他游乐场），而且迫切需要投资。过去 4 年里，我们在这里举办过两次生日派对，但每次标准都下降了。
不幸的是，这次的访问是迄今为止最糟糕的一次，让我感到既伤心又沮丧。更糟糕的是，2 岁以上的入场费现在已上涨至 9.95 英镑，考虑到糟糕的体验，这感觉完全不合理。
食物也不达标。薯条不冷不热，蔬菜显然煮得太熟，用微波炉加热过头了。考虑到价格，我本来期望质量会好得多。
这个地方严重缺人，只有 3 名员工试图管理一个满座的场地、两个生日派对和所有其他预订的桌子。其中两名工作人员非常年轻，缺乏经验——礼貌，但完全不知所措。当我们到达时，我提到了我们的预订，工作人员只是盯着我看，看起来完全不知所措。
这真是太可惜了，因为这是哈罗盖特唯一的软体游乐场（不包括 World of Their Own，但其水平远超其他游乐场），而且迫切需要投资。过去 4 年里，我们在这里举办过两次生日派对，但每次标准都下降了。
不幸的是，这次的访问是迄今为止最糟糕的一次，让我感到既伤心又沮丧。更糟糕的是，2 岁以上的入场费现在已上涨至 9.95 英镑，考虑到糟糕的体验，这感觉完全不合理。
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