旅行
账户
jamesbU8708FR
Poor service clouded what could have easily been a great experience.
Manitou Springs Mineral Spa and Serenity的点评
点评：We had 8 family members visiting the spa, staying in the rooms, and eating in the main dining room over 3 days. The rooms were fine and the front desk was not only helpful but accommodating and friendly. These positives did not make up for some surprisingly disappointing treatment by the restaurant staff. We had 8 sitting for breakfast on our final day. Having had the very tired, deep fried hash browns the day before, I requested the eggs Bene be served with anything other than has browns. I was told initially that it only came with that. I told them to take them off.
They said they would check with the kitchen and nothing could be subbed. Interesting answer for the person paying the $200 bill for 8 of us. Server was no doubt glad that the 20% tip was automatically added, because as an ex server myself, this was bottom quartile service that would have had a very clear tip message if I was able to give it. Instead I'll give this review. Also 2 of us had ordered 'soft eggs' which were almost hard. The night before, we were sampling home made wines from my uncle who we buried the day before. I explained this to the bar tender and asked for 8 paper cups so we could each sample these. He again explained they were not allowed to. After not taking no for an answer and suggesting several different ways to accommodate my request (I'm an ex sales exec too), the bar tender relented, broke the rules and gave us the 8 cups. The staff genuinely seemed to want to give us good service, shame they do not feel empowered to do so. These are significant own-goal problems that were so simple to say yes to. Especially on a 1500+ total bill.
Finally when eating there do have the 1/2 rack of ribs, and the cod fish and chips, these were excellent. Just don't think of coloring outside the firm lines. They have one way of serving you.
They said they would check with the kitchen and nothing could be subbed. Interesting answer for the person paying the $200 bill for 8 of us. Server was no doubt glad that the 20% tip was automatically added, because as an ex server myself, this was bottom quartile service that would have had a very clear tip message if I was able to give it. Instead I'll give this review. Also 2 of us had ordered 'soft eggs' which were almost hard. The night before, we were sampling home made wines from my uncle who we buried the day before. I explained this to the bar tender and asked for 8 paper cups so we could each sample these. He again explained they were not allowed to. After not taking no for an answer and suggesting several different ways to accommodate my request (I'm an ex sales exec too), the bar tender relented, broke the rules and gave us the 8 cups. The staff genuinely seemed to want to give us good service, shame they do not feel empowered to do so. These are significant own-goal problems that were so simple to say yes to. Especially on a 1500+ total bill.
Finally when eating there do have the 1/2 rack of ribs, and the cod fish and chips, these were excellent. Just don't think of coloring outside the firm lines. They have one way of serving you.
翻译：我们有 8 位家庭成员在 3 天内参观了水疗中心、入住了客房并在主餐厅用餐。房间很好，前台不仅乐于助人，而且通情达理、友好热情。这些优点无法弥补餐厅工作人员令人失望的待遇。最后一天，我们有 8 个人坐在一起吃早餐。由于前一天吃了非常乏味的油炸薯饼，我要求鸡蛋配上其他东西，而不是薯饼。我最初被告知只配了薯饼。我告诉他们把薯饼拿掉。
他们说他们会和厨房核实，什么都不能替换。对于为我们 8 个人支付 200 美元账单的人来说，这是一个有趣的答案。服务员无疑很高兴自动添加了 20% 的小费，因为作为前服务员，这是最低四分位的服务，如果我能给出小费信息，应该会给出非常明确的信息。相反，我会给出这个评论。另外，我们中的 2 人点了几乎硬的“软鸡蛋”。前一天晚上，我们品尝了我叔叔的自制葡萄酒，我们前一天刚埋葬了他。我向酒保解释了这一点，并要了 8 个纸杯，这样我们每个人都可以品尝一下。他再次解释说他们不被允许这样做。在不接受否定回答并提出了几种满足我要求的方法（我也是前销售主管）之后，酒保让步了，打破了规定，给了我们 8 个杯子。工作人员似乎真的想为我们提供良好的服务，可惜他们觉得自己没有权力这样做。这些都是重大的乌龙问题，很容易答应。尤其是在总账单超过 1500 美元的情况下。
最后，在那里吃饭的时候，一定要吃半排排骨、鳕鱼和薯条，这些都很棒。只是不要想着越界。他们有一种为你服务的方式。
他们说他们会和厨房核实，什么都不能替换。对于为我们 8 个人支付 200 美元账单的人来说，这是一个有趣的答案。服务员无疑很高兴自动添加了 20% 的小费，因为作为前服务员，这是最低四分位的服务，如果我能给出小费信息，应该会给出非常明确的信息。相反，我会给出这个评论。另外，我们中的 2 人点了几乎硬的“软鸡蛋”。前一天晚上，我们品尝了我叔叔的自制葡萄酒，我们前一天刚埋葬了他。我向酒保解释了这一点，并要了 8 个纸杯，这样我们每个人都可以品尝一下。他再次解释说他们不被允许这样做。在不接受否定回答并提出了几种满足我要求的方法（我也是前销售主管）之后，酒保让步了，打破了规定，给了我们 8 个杯子。工作人员似乎真的想为我们提供良好的服务，可惜他们觉得自己没有权力这样做。这些都是重大的乌龙问题，很容易答应。尤其是在总账单超过 1500 美元的情况下。
最后，在那里吃饭的时候，一定要吃半排排骨、鳕鱼和薯条，这些都很棒。只是不要想着越界。他们有一种为你服务的方式。
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