旅行
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Just a few things
Stobo Castle Health Spa的点评
点评：Just returned from Stobo after a trip with my daughter so thought do feedback . Sadly wasn’t offered a chance on checkout .
The check in was less than impressive - clearly not staying in the actual castle makes a difference . No pleasantry told our room take your car round side , no where to go for anything. Someone behind us was offered tour but even some info on where things were would been helpful and given there were little staff around the first hour was a magical mystery tour.
Room was good comfy bedding pillows . Shower was tricky with the grab rail in some very random place . Floor had lot of crumbs on it .
Having booked meals again off we went to find the restaurant / no guidance or where to go had to ask .
Meals were lovely except on the menu change day lunch could been warmer but they asked and provided feedback. Staff in restaurant were great.
Spa area lovely and outside hot tubs but first thing in morning would expect them to be clean but lots of bits floating in them from trees .
The aqua aerobics instructor had a terrible attitude and approach like something from
A military fitness camp not a luxury spa - was not impressed at all .
Had two treatments and both were lovely. Albeit one delayed to staff sickness which could not be helped
I checked out our room and settled the account by 10 no pleasantry again from receptionist and she was busy on phone . Nothing about did you have a nice stay even answered phone when my transaction was going through.
Having had drinks at lunch my daughter went to pay for them at reception and also handed a key in was then very rudely advised that all guests are expected to be dressed and leave by 12 even tho we had been out room and paid 3 hours prior. We had our own robes and chose to remain I. Them till we left at lunchtime .
Whilst we had a lovely time on the whole some aspects of front facing customer service is not of a world class spa .
How you track people coming in and out I do ? As only some areas need key .
Maybe stay in castle if you want the perfect experience as that is what it feels like
The check in was less than impressive - clearly not staying in the actual castle makes a difference . No pleasantry told our room take your car round side , no where to go for anything. Someone behind us was offered tour but even some info on where things were would been helpful and given there were little staff around the first hour was a magical mystery tour.
Room was good comfy bedding pillows . Shower was tricky with the grab rail in some very random place . Floor had lot of crumbs on it .
Having booked meals again off we went to find the restaurant / no guidance or where to go had to ask .
Meals were lovely except on the menu change day lunch could been warmer but they asked and provided feedback. Staff in restaurant were great.
Spa area lovely and outside hot tubs but first thing in morning would expect them to be clean but lots of bits floating in them from trees .
The aqua aerobics instructor had a terrible attitude and approach like something from
A military fitness camp not a luxury spa - was not impressed at all .
Had two treatments and both were lovely. Albeit one delayed to staff sickness which could not be helped
I checked out our room and settled the account by 10 no pleasantry again from receptionist and she was busy on phone . Nothing about did you have a nice stay even answered phone when my transaction was going through.
Having had drinks at lunch my daughter went to pay for them at reception and also handed a key in was then very rudely advised that all guests are expected to be dressed and leave by 12 even tho we had been out room and paid 3 hours prior. We had our own robes and chose to remain I. Them till we left at lunchtime .
Whilst we had a lovely time on the whole some aspects of front facing customer service is not of a world class spa .
How you track people coming in and out I do ? As only some areas need key .
Maybe stay in castle if you want the perfect experience as that is what it feels like
翻译：刚从斯托博回来，和女儿一起旅行，所以想做反馈。遗憾的是退房时没有机会。
入住过程并不令人印象深刻——显然不住在真正的城堡里是有区别的。没有人礼貌地告诉我们房间可以把车开到旁边，没有地方可以去。我们后面的一个人被邀请参观，但即使是一些关于东西在哪里的信息也会很有帮助，而且考虑到第一个小时周围几乎没有工作人员，这是一个神奇的神秘之旅。
房间很好，床上用品枕头很舒服。淋浴有点棘手，扶手在一个非常随机的地方。地板上有很多碎屑。
再次预订了餐点，我们去找餐厅/没有人指导，也不知道去哪里，不得不问。
饭菜很好吃，除了菜单上说换日午餐可以更热一点，但他们询问并提供了反馈。餐厅的员工很棒。
水疗区很漂亮，外面有热水浴缸，但早上第一件事就是希望它们干净，但里面有很多从树上飘来的碎屑。
水中有氧运动教练的态度和方法很糟糕，就像是军事健身营而不是豪华水疗中心的工作人员——一点印象都没有。
做了两次治疗，都很棒。尽管有一次因为员工生病而延迟了，这是无法避免的
我退房并在 10 点前结清了账，接待员也没有再客气，她忙着打电话。没有说你住得愉快吗，甚至在我交易进行时也没有接电话。
午餐时喝了饮料后，我女儿去接待处付了钱，还交了钥匙，然后非常粗鲁地被告知，所有客人都必须穿好衣服并在 12 点前离开，尽管我们已经在 3 小时前离开房间并付了钱。我们有自己的浴袍，选择一直穿着。直到午餐时间离开。
虽然我们总体上度过了愉快的时光，但前台客户服务的某些方面并不像世界一流的水疗中心。
你如何跟踪进出的人？我知道吗？因为只有一些区域需要钥匙。
如果你想要完美的体验，也许可以住在城堡里，因为那才是真正的感觉
入住过程并不令人印象深刻——显然不住在真正的城堡里是有区别的。没有人礼貌地告诉我们房间可以把车开到旁边，没有地方可以去。我们后面的一个人被邀请参观，但即使是一些关于东西在哪里的信息也会很有帮助，而且考虑到第一个小时周围几乎没有工作人员，这是一个神奇的神秘之旅。
房间很好，床上用品枕头很舒服。淋浴有点棘手，扶手在一个非常随机的地方。地板上有很多碎屑。
再次预订了餐点，我们去找餐厅/没有人指导，也不知道去哪里，不得不问。
饭菜很好吃，除了菜单上说换日午餐可以更热一点，但他们询问并提供了反馈。餐厅的员工很棒。
水疗区很漂亮，外面有热水浴缸，但早上第一件事就是希望它们干净，但里面有很多从树上飘来的碎屑。
水中有氧运动教练的态度和方法很糟糕，就像是军事健身营而不是豪华水疗中心的工作人员——一点印象都没有。
做了两次治疗，都很棒。尽管有一次因为员工生病而延迟了，这是无法避免的
我退房并在 10 点前结清了账，接待员也没有再客气，她忙着打电话。没有说你住得愉快吗，甚至在我交易进行时也没有接电话。
午餐时喝了饮料后，我女儿去接待处付了钱，还交了钥匙，然后非常粗鲁地被告知，所有客人都必须穿好衣服并在 12 点前离开，尽管我们已经在 3 小时前离开房间并付了钱。我们有自己的浴袍，选择一直穿着。直到午餐时间离开。
虽然我们总体上度过了愉快的时光，但前台客户服务的某些方面并不像世界一流的水疗中心。
你如何跟踪进出的人？我知道吗？因为只有一些区域需要钥匙。
如果你想要完美的体验，也许可以住在城堡里，因为那才是真正的感觉
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