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Stay away if you have any sort of allergy
Spa & Leisure at Waterton Park Hotel的点评
点评：Me and my mum came for a spa day and afternoon tea at waterton park hotel for an early Mother’s Day treat.
We emailed a week before to let them know I had coeliac disease, because I know getting gluten free food and preparing food where it’s not cross contaminated can be a pain in the arse! When we arrived for the spa, we booked our time for the food and they said one needs to be gluten free, so it had been recorded.
We sat down and again, let them know. It took around 40 mins for them to bring the food, and when it came it all looked the exact same as my mums (if you know, you know) eventually the waitress admitted it wasn’t gluten free at all and they’d run out of all gluten free food. Despite this, they gave it me and told me it was gluten free.
You wouldn’t give nuts to someone with a nut allergy and tell them it’s nut free, so why give someone with coeliac disease gluten and think that’s ok?
If you work in the food industry, please educate yourself on coeliac disease and what eating gluten does to someone who has it. It isn’t an allergy or an intolerance, it’s an autoimmune disease where your immune system attacks your body and makes you seriously ill if you ingest any at all. Eating out as a coeliac is worrying enough without people thinking they can just give it you and you’ll be fine!
We were offered a free return visit to the spa for the inconvenience but I’d rather not. It absolutely ruined the day.
I would like to say, Mo the waitress was very helpful and apologetic.
We emailed a week before to let them know I had coeliac disease, because I know getting gluten free food and preparing food where it’s not cross contaminated can be a pain in the arse! When we arrived for the spa, we booked our time for the food and they said one needs to be gluten free, so it had been recorded.
We sat down and again, let them know. It took around 40 mins for them to bring the food, and when it came it all looked the exact same as my mums (if you know, you know) eventually the waitress admitted it wasn’t gluten free at all and they’d run out of all gluten free food. Despite this, they gave it me and told me it was gluten free.
You wouldn’t give nuts to someone with a nut allergy and tell them it’s nut free, so why give someone with coeliac disease gluten and think that’s ok?
If you work in the food industry, please educate yourself on coeliac disease and what eating gluten does to someone who has it. It isn’t an allergy or an intolerance, it’s an autoimmune disease where your immune system attacks your body and makes you seriously ill if you ingest any at all. Eating out as a coeliac is worrying enough without people thinking they can just give it you and you’ll be fine!
We were offered a free return visit to the spa for the inconvenience but I’d rather not. It absolutely ruined the day.
I would like to say, Mo the waitress was very helpful and apologetic.
翻译：我和妈妈来到沃特顿公园酒店享受水疗和下午茶，提前享受母亲节的美好时光。
我们提前一周发邮件告诉他们我患有乳糜泻，因为我知道获取无麸质食物和准备无交叉污染的食物是一件很麻烦的事！当我们到达水疗中心时，我们预订了用餐时间，他们说需要不含麸质，所以已经记录下来了。
我们坐下来，再次告诉他们。他们花了大约 40 分钟才把食物端上来，端上来的食物看起来和我妈妈的一模一样（如果你知道的话，你就知道了），最后女服务员承认食物根本不含麸质，而且他们的无麸质食物已经卖完了。尽管如此，他们还是把食物给了我，并告诉我食物不含麸质。
你不会把坚果给坚果过敏的人，并告诉他们这不含坚果，那么为什么要给乳糜泻患者麸质，并认为这样没问题呢？
如果你在食品行业工作，请了解乳糜泻以及食用麸质对患者的影响。它不是过敏或不耐症，而是一种自身免疫性疾病，你的免疫系统会攻击你的身体，如果你摄入任何麸质，你就会病得很重。乳糜泻患者外出就餐已经够让人担心的了，更何况人们认为只要给你吃，你就会没事！
我们被允许免费再次去水疗中心，以弥补不便，但我宁愿不去。这绝对毁了这一天。
我想说，女服务员莫非常乐于助人，也很抱歉。
我们提前一周发邮件告诉他们我患有乳糜泻，因为我知道获取无麸质食物和准备无交叉污染的食物是一件很麻烦的事！当我们到达水疗中心时，我们预订了用餐时间，他们说需要不含麸质，所以已经记录下来了。
我们坐下来，再次告诉他们。他们花了大约 40 分钟才把食物端上来，端上来的食物看起来和我妈妈的一模一样（如果你知道的话，你就知道了），最后女服务员承认食物根本不含麸质，而且他们的无麸质食物已经卖完了。尽管如此，他们还是把食物给了我，并告诉我食物不含麸质。
你不会把坚果给坚果过敏的人，并告诉他们这不含坚果，那么为什么要给乳糜泻患者麸质，并认为这样没问题呢？
如果你在食品行业工作，请了解乳糜泻以及食用麸质对患者的影响。它不是过敏或不耐症，而是一种自身免疫性疾病，你的免疫系统会攻击你的身体，如果你摄入任何麸质，你就会病得很重。乳糜泻患者外出就餐已经够让人担心的了，更何况人们认为只要给你吃，你就会没事！
我们被允许免费再次去水疗中心，以弥补不便，但我宁愿不去。这绝对毁了这一天。
我想说，女服务员莫非常乐于助人，也很抱歉。
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