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André B
⚠️ ATTENTION ALL DIVERS – AVOID DISAPPOINTMENT ⚠️
Aqua Planet的点评
点评：⚠️ ATTENTION ALL DIVERS – AVOID DISAPPOINTMENT ⚠️
I’m writing this review absolutely livid and deeply disappointed after my recent experience with Aqua Planet Dive Centre and Charter – Protea Banks.
On 31st March 2025, I reached out to them via both WhatsApp and email to inquire about shark dives. Their WhatsApp number (as listed on their website) was unresponsive. I eventually got a reply via email and managed to speak with Stephanie by phone. I clearly explained that I was only available to dive on Fridays, Saturdays, and Sundays and asked to be informed the moment a dive was scheduled on those days.
A week passed with no follow-up. I had to chase them down myself, and was finally informed about a dive scheduled for Friday, 11th April. I made arrangements and drove down to the Ski Boat Club in Shelly Beach.
The dive master, Brian, arrived late. However, the dive itself was fantastic — I would recommend Protea Banks as a dive site for any shark lovers.
After the dive, Brian confirmed directly with me that they’d be diving again the next morning – Saturday, 12th April – same time, same place. I double-checked this with him. He said “yes.”
The next day, I showed up — and there was no dive, no communication, nothing. I called Brian from 7 a.m. with no response. An hour later, I called Stephanie, who casually told me, “Oh no, we’re diving at Aliwal today.”
This was a complete waste of time, fuel, and energy due to entirely avoidable miscommunication.
🔴 Their WhatsApp doesn’t work
🔴 The dive master doesn’t answer his phone
🔴 Their communication is poor and unprofessional
As an SSI Dive Instructor with several years of experience working for Barra Reef Divers, I’m shocked at how this dive centre is run.
Aqua Planet Dive Centre failed miserably. Divers expect — and deserve — better.
Avoid this dive centre if you value your time and want a professional experience.
I’m writing this review absolutely livid and deeply disappointed after my recent experience with Aqua Planet Dive Centre and Charter – Protea Banks.
On 31st March 2025, I reached out to them via both WhatsApp and email to inquire about shark dives. Their WhatsApp number (as listed on their website) was unresponsive. I eventually got a reply via email and managed to speak with Stephanie by phone. I clearly explained that I was only available to dive on Fridays, Saturdays, and Sundays and asked to be informed the moment a dive was scheduled on those days.
A week passed with no follow-up. I had to chase them down myself, and was finally informed about a dive scheduled for Friday, 11th April. I made arrangements and drove down to the Ski Boat Club in Shelly Beach.
The dive master, Brian, arrived late. However, the dive itself was fantastic — I would recommend Protea Banks as a dive site for any shark lovers.
After the dive, Brian confirmed directly with me that they’d be diving again the next morning – Saturday, 12th April – same time, same place. I double-checked this with him. He said “yes.”
The next day, I showed up — and there was no dive, no communication, nothing. I called Brian from 7 a.m. with no response. An hour later, I called Stephanie, who casually told me, “Oh no, we’re diving at Aliwal today.”
This was a complete waste of time, fuel, and energy due to entirely avoidable miscommunication.
🔴 Their WhatsApp doesn’t work
🔴 The dive master doesn’t answer his phone
🔴 Their communication is poor and unprofessional
As an SSI Dive Instructor with several years of experience working for Barra Reef Divers, I’m shocked at how this dive centre is run.
Aqua Planet Dive Centre failed miserably. Divers expect — and deserve — better.
Avoid this dive centre if you value your time and want a professional experience.
翻译：⚠️ 所有潜水员请注意——避免失望 ⚠️
最近在 Protea Banks 的 Aqua Planet 潜水中心及包船公司体验了一番，现在写下这篇评论，我感到非常愤怒和失望。
2025 年 3 月 31 日，我通过 WhatsApp 和电子邮件联系他们，咨询鲨鱼潜水事宜。他们的 WhatsApp 号码（在其网站上列出）一直没有回复。最终，我收到了电子邮件回复，并设法通过电话联系了 Stephanie。我清楚地解释说，我只能在周五、周六和周日潜水，并要求在这些日期安排潜水时立即通知他们。
一周过去了，没有任何后续消息。我不得不自己去找他们，最终他们通知我计划在 4 月 11 日星期五进行潜水。我安排好行程，开车去了 Shelly Beach 的 Ski Boat Club。
潜水教练 Brian 迟到了。然而，潜水本身非常棒——我推荐所有鲨鱼爱好者去Protea Banks潜水。
潜水结束后，Brian直接跟我确认，他们第二天早上——4月12日，星期六——还会再潜水——同一时间，同一地点。我再三确认，他说“是的”。
第二天，我去了——结果没有潜水，没有任何沟通，什么都没有。我从早上7点就给Brian打电话，但他一直没有回复。一个小时后，我打电话给Stephanie，她漫不经心地告诉我：“哦，不，我们今天要去Aliwal潜水。”
这完全是浪费时间、燃料和精力，因为完全可以避免的沟通失误。
🔴他们的WhatsApp不能用
🔴潜水教练不接电话
🔴他们的沟通很差，也很不专业
作为一名在Barra Reef Divers工作多年的SSI潜水教练，我对这家潜水中心的运营方式感到震惊。
Aqua Planet 潜水中心惨败。潜水员期待更好的服务，也值得更好的体验。
如果你珍惜时间，想要获得专业的体验，那就不要来这家潜水中心了。
最近在 Protea Banks 的 Aqua Planet 潜水中心及包船公司体验了一番，现在写下这篇评论，我感到非常愤怒和失望。
2025 年 3 月 31 日，我通过 WhatsApp 和电子邮件联系他们，咨询鲨鱼潜水事宜。他们的 WhatsApp 号码（在其网站上列出）一直没有回复。最终，我收到了电子邮件回复，并设法通过电话联系了 Stephanie。我清楚地解释说，我只能在周五、周六和周日潜水，并要求在这些日期安排潜水时立即通知他们。
一周过去了，没有任何后续消息。我不得不自己去找他们，最终他们通知我计划在 4 月 11 日星期五进行潜水。我安排好行程，开车去了 Shelly Beach 的 Ski Boat Club。
潜水教练 Brian 迟到了。然而，潜水本身非常棒——我推荐所有鲨鱼爱好者去Protea Banks潜水。
潜水结束后，Brian直接跟我确认，他们第二天早上——4月12日，星期六——还会再潜水——同一时间，同一地点。我再三确认，他说“是的”。
第二天，我去了——结果没有潜水，没有任何沟通，什么都没有。我从早上7点就给Brian打电话，但他一直没有回复。一个小时后，我打电话给Stephanie，她漫不经心地告诉我：“哦，不，我们今天要去Aliwal潜水。”
这完全是浪费时间、燃料和精力，因为完全可以避免的沟通失误。
🔴他们的WhatsApp不能用
🔴潜水教练不接电话
🔴他们的沟通很差，也很不专业
作为一名在Barra Reef Divers工作多年的SSI潜水教练，我对这家潜水中心的运营方式感到震惊。
Aqua Planet 潜水中心惨败。潜水员期待更好的服务，也值得更好的体验。
如果你珍惜时间，想要获得专业的体验，那就不要来这家潜水中心了。
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