点评:Awful store. Am happy with the new big self check out counters but not happy about having to wait for assistance because like all things computerised it very easily goes wrong. When I do my shop I want to whizz round ….not possible as they keep moving things around. Yes this is a Marketing ploy however it only makes me really frustrated & some of their shelving decisions are questionable. It certainly does not encourage me to buy anything extra. Have only tried one Sainsbury fish product & it was disgusting. Thank goodness they’ve put all the cheese in the same place now. I’ve come to hate my fortnightly shop…it used to be Tues. afternoon because it’s quiet then but a lot of the shelves are always empty. It’s obvious that customer experience comes way behind profit. I have had some awful experiences in this store….Painful but I do go back!
翻译:糟糕的商店。我喜欢新的大型自助结账柜台,但不喜欢等待帮助,因为像所有计算机化的东西一样,很容易出错。我购物的时候想快速逛一圈……但他们不停地移动商品,这根本不可能。没错,这是一种营销策略,但它只会让我非常沮丧,他们的一些货架摆放决定也值得商榷。这绝对不会鼓励我额外购买任何东西。我只尝试过一种 Sainsbury 鱼产品,味道太恶心了。谢天谢地,他们现在把所有的奶酪都放在同一个地方了。我开始讨厌我每两周一次的购物了……以前是星期二下午,因为那时很安静,但很多货架总是空的。很明显,客户体验远远落后于利润。我在这家店有过一些糟糕的经历……很痛苦,但我会再来的!