旅行
账户
Passenger3750839****
Caution is needed on the escalators
迪士尼专卖店的点评
点评：I live in New York, but a little over an hour outside of the city. My daughter and I were taking the train down to see a Broadway show and have a lunch at Carmine‘s in Times Square with a school friend. To kill time, we popped in to the Times Square Disney store. I must caution all people visiting the store to be extra careful on the escalators! My daughter‘s pant leg got stuck in the escalator and as I worked to pull her pants loose, her head was consistently banged by the black rubber handle that continued to move. She has a terrible bruise on her face and is traumatized from the event. To make matters worse, there was no apology provided by the staff. They provided ice packs and offered to call EMS. When I went to file an incident report, the staff clearly had no idea how to do this. They merely took a piece of paper, jotted my information down and told me I would be contacted in 2 to 3 business days. It is now been over a week since the incident occurred and I’ve heard from no one via phone nor email. Additionally, I have tried reaching out to the store and am unable to speak with anyone nor am I able to leave a voicemail, rather the pre-recorded prompt instructs me to call back again and keep trying. My daughter has a horrible bruise on the side of her head and I’ve had to take her to her doctor to have it examined. The event was traumatic for her and she is afraid to get on escalators. I’m deeply disappointed with how the Disney store is handling the situation and because I feel voiceless I’m now having to share this as part of a review.
翻译：我住在纽约，但离市区有一小时多一点的车程。我和女儿乘火车去看百老汇演出，并和一位校友在时代广场的 Carmine 餐厅共进午餐。为了消磨时间，我们去了时代广场的迪士尼商店。我必须提醒所有来商店的人，在自动扶梯上要格外小心！我女儿的裤腿卡在了自动扶梯里，当我努力把她的裤子拉开时，她的头不断被不断移动的黑色橡胶把手撞到。她的脸上有严重的瘀伤，这件事给她留下了心理创伤。更糟糕的是，工作人员没有道歉。他们提供了冰袋并提出打电话给 EMS。当我去提交事故报告时，工作人员显然不知道该怎么做。他们只是拿了一张纸，记下了我的信息，并告诉我他们会在 2 到 3 个工作日内联系我。现在距离事故发生已经过去了一个多星期，我没有接到任何人的电话或电子邮件。此外，我曾尝试联系商店，但无法与任何人交谈，也无法留下语音邮件，而是预先录制的提示指示我再次拨打电话并继续尝试。我女儿的头部一侧有严重的瘀伤，我不得不带她去看医生检查。这件事对她来说是一次创伤，她害怕上自动扶梯。我对迪士尼商店处理此事的方式深感失望，因为我感到无言以对，所以我现在不得不在评论中分享此事。
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