旅行
账户
Maria G
Horrible experience - unhelpful & disorganised. Arrogant and rude manager too!!!
Decathlon Malta的点评
点评：- Horrible experience!
- Items unpriced and disorganised!
- Asked to figure out problems myself! (eg. looking for sizes/ prices and finding items)
- Some staff ignored customers to stay on their PERSONAL phones and chit chat with eachother!
- Sent back and forth from 1 cashier to another having to stay in line 3 times!!!!
- Manager was very rude and sarcastic!
- Had to wait for help for over 15min in a number of areas!
Story:
Some items did not have prices and some items where not organised on shelves/hangers (the shop had just opened, so it wasn’t other people, and this had been the case in my recent shopping trips).
Most of the staff was chatting in groups, using personal phones (ignoring customers asking for help), unwilling to help and I was even asked to figure things by myself!
Severely mistreated and ignored for over 2hrs. I was asked to do a self-check out, I agreed but I told the sales person that I needed help as I find it a bit hard. I started but after the first difficulty, I turned round to find no one who could help me.
Then, I was sent back and forth from cashier to cashier (only 2 open) who made me wait in line and closed when it was my turn for 3 times!!
Customer service desk salesperson barely spoke basic English and “Sorry, I no understand” was her default answer to most customers’ needs.
I stormed out leaving everything behind and called the manager on duty who was arrogant and sarcastic. She did not take action, sided with employees (that I should figure out things myself) and was fine with staff ignoring customers and using personal phones frequently.
She was sarcastically asking what I wanted her to do and if by filing a complaint I was expecting a free gift card!
Also, she boldly told me not to be disrespectful if people don’t speak BASIC English and did not even acknowledge that what happened was wrong!
- Items unpriced and disorganised!
- Asked to figure out problems myself! (eg. looking for sizes/ prices and finding items)
- Some staff ignored customers to stay on their PERSONAL phones and chit chat with eachother!
- Sent back and forth from 1 cashier to another having to stay in line 3 times!!!!
- Manager was very rude and sarcastic!
- Had to wait for help for over 15min in a number of areas!
Story:
Some items did not have prices and some items where not organised on shelves/hangers (the shop had just opened, so it wasn’t other people, and this had been the case in my recent shopping trips).
Most of the staff was chatting in groups, using personal phones (ignoring customers asking for help), unwilling to help and I was even asked to figure things by myself!
Severely mistreated and ignored for over 2hrs. I was asked to do a self-check out, I agreed but I told the sales person that I needed help as I find it a bit hard. I started but after the first difficulty, I turned round to find no one who could help me.
Then, I was sent back and forth from cashier to cashier (only 2 open) who made me wait in line and closed when it was my turn for 3 times!!
Customer service desk salesperson barely spoke basic English and “Sorry, I no understand” was her default answer to most customers’ needs.
I stormed out leaving everything behind and called the manager on duty who was arrogant and sarcastic. She did not take action, sided with employees (that I should figure out things myself) and was fine with staff ignoring customers and using personal phones frequently.
She was sarcastically asking what I wanted her to do and if by filing a complaint I was expecting a free gift card!
Also, she boldly told me not to be disrespectful if people don’t speak BASIC English and did not even acknowledge that what happened was wrong!
翻译：- 糟糕的体验！
- 商品没有标价，而且杂乱无章！
- 要求自己解决问题！（例如，查找尺寸/价格并找到商品）
- 有些员工无视顾客，只顾使用个人电话互相聊天！
- 从一个收银员到另一个收银员，不得不排了 3 遍队！！！！
- 经理非常粗鲁和讽刺！
- 不得不在多个地方等待超过 15 分钟才能获得帮助！
故事：
有些商品没有标价，有些商品没有整齐地放在货架/衣架上（商店刚开业，所以不是其他人，我最近购物时也遇到过这种情况）。
大多数员工都在群聊，使用个人电话（无视顾客的求助），不愿意提供帮助，甚至要求我自己解决问题！
受到严重虐待和忽视超过 2 小时。他们让我自助结账，我同意了，但我告诉销售人员我需要帮助，因为我觉得有点难。我开始结账，但遇到第一个困难后，我转身发现没人能帮我。
然后，我被送到收银台来回奔波（只有 2 个收银台），他们让我排队，轮到我时就关门了，这样的情况已经发生过 3 次了！！
客服台的销售人员几乎不会说基本的英语，“对不起，我听不懂”是她对大多数客户需求的默认回答。
我怒气冲冲地离开了，扔下所有东西，打电话给值班经理，她傲慢而讽刺。她没有采取行动，站在员工一边（我应该自己想办法），对员工无视客户和频繁使用私人电话也无所谓。
她讽刺地问我让她做什么，我是不是通过投诉来期待一张免费的礼品卡！
此外，她还大胆地告诉我，如果人们不懂基本的英语，就不要无礼，甚至不承认发生的事情是错误的！
- 商品没有标价，而且杂乱无章！
- 要求自己解决问题！（例如，查找尺寸/价格并找到商品）
- 有些员工无视顾客，只顾使用个人电话互相聊天！
- 从一个收银员到另一个收银员，不得不排了 3 遍队！！！！
- 经理非常粗鲁和讽刺！
- 不得不在多个地方等待超过 15 分钟才能获得帮助！
故事：
有些商品没有标价，有些商品没有整齐地放在货架/衣架上（商店刚开业，所以不是其他人，我最近购物时也遇到过这种情况）。
大多数员工都在群聊，使用个人电话（无视顾客的求助），不愿意提供帮助，甚至要求我自己解决问题！
受到严重虐待和忽视超过 2 小时。他们让我自助结账，我同意了，但我告诉销售人员我需要帮助，因为我觉得有点难。我开始结账，但遇到第一个困难后，我转身发现没人能帮我。
然后，我被送到收银台来回奔波（只有 2 个收银台），他们让我排队，轮到我时就关门了，这样的情况已经发生过 3 次了！！
客服台的销售人员几乎不会说基本的英语，“对不起，我听不懂”是她对大多数客户需求的默认回答。
我怒气冲冲地离开了，扔下所有东西，打电话给值班经理，她傲慢而讽刺。她没有采取行动，站在员工一边（我应该自己想办法），对员工无视客户和频繁使用私人电话也无所谓。
她讽刺地问我让她做什么，我是不是通过投诉来期待一张免费的礼品卡！
此外，她还大胆地告诉我，如果人们不懂基本的英语，就不要无礼，甚至不承认发生的事情是错误的！
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