点评:We booked a day trip for the 15th Dec to celebrate my Birthday. We had 10 members of my family all ready to go and had spent the day before preparing food for the day. We had a phone call at 4.30 pm on the day before to let us know that the boat was out of operation due to problems.
This was obviously far too late for us to book anything else and so I had to cancel the day with my family.
I contact the ABC customer services who offered 3 choices
1 Different marina which was much further for us to travel, that is why we booked that marine.
2 Different date, but that was my Birthday.
3 Money back
I did expect some compensation for ruining our day and thought they could of given us more notice as they one had one boat on the water.
Customer service didn't want to know so we got our money back and I would never use them again or recommend them to anyone.
翻译:我们预订了 12 月 15 日的一日游来庆祝我的生日。我们 10 个家庭成员都准备好出发了,并在前一天准备了当天的食物。前一天下午 4:30 我们接到电话,告知我们船因问题无法运行。
显然,对于我们预订其他任何东西来说已经太晚了,所以我不得不取消与家人的一日游。
我联系了 ABC 客户服务部,他们提供了 3 个选择
1 不同的码头,距离我们更远,这就是我们预订该码头的原因。
2 不同的日期,但那天是我的生日。
3 退款
我确实希望得到一些补偿,因为毁了我们的一天,我认为他们可以提前通知我们,因为他们只有一艘船在水上。
客户服务部不想知道,所以我们拿回了钱,我再也不会使用它们或向任何人推荐它们。