点评:Our adventure begins when booking 2 momths ago - everything fine and dandy and we eventually made it here for our 5.5 hr slot in Hillside Kabana 1. Our server was great and really friendly. Music and vibe is as you'd expect, nice and chilled. The whole place reminds me of something off a Fred Flintstone set, but it works and kinda cool
Unfortunately the food is not great and after ordering Chicken Nasi Goreng which had little chicken and what was in there was grissly and overall a bit cold, we risked ordering some fries and sweet potato fries (a more filling and safer bet)
Normal fries = good
Sweet Potato Fries = cold, soggy, undercooked. I put them out on the sun in attempt to warm them up and I got hopeful for a bit until it was time to go
When the bill came I said the SP fries were very dissapoiintng and could they please remove from the bill (@ 130, 000 Rp), everything else was all good
*Trigger Warning*
If you're on a schedule and have a Gojek/Uber waiting this will land you 25 mins of debating and re-explaining, and a very unhappy gojek driver
Boss Level 1 - inspects SP fries, asks what was wrong. Refer earlier answer but for fun: they turned up cold, soggy and undercooked. The proof is right there - go and check them out
Walkie Talkie Frenzy + Inspection of said SP fries. OK, I get my manager
Boss Level 2 - Boss Level 2 much more serious, asks for more specifcs but there really aren't any to give other than (refer earlier answer). Boss Level 2 has perfected the dissapointed look and adds in dramatic pauses for additional fun. A reluctant 5 m journey to the Kabana to re-inpsect to the even colder SP fires (i'm now sheltering in the shade of the bar area). More questions and I feel like I'm somehow on a movie set of X Files or CSI and have to grt through this interrogation. OK, I get my manager
Boss Level 3 - Boss Level 3 is pure business and doesn't even grace us with any words - he's on a mission to investigate these SP Fries and nothing is gonna stop him. Plate was quickly whipped away no doubt for forensic Sweet Potato Fries examination by Profressor Fries Expert.
We're now approaching 25 mins and can't think this is a great end to an otherwise
decent experience.
Eventually the Walkie Talkie of Boss Level 2 crckles into life and we have the Mayor of Bali's approval to remove the cold, soggy and undercooked Sweet Potato Fries from the bill. I'm relieved, the entire 4 x bar staff are releived (ts hard not listen in and share the fun when you're so close by after all
Who's to blame? I'm not sure, and that's best left for the management to sort out but leaving your customer waiting (and thier family) for so long is bad customer service, especially we the entre bill was approx 1, 800, 000 Rp
Moral of this long story: probably best to eat before or after, not during your visit
:-)
翻译:我们的冒险始于 2 个月前的预订 - 一切都很顺利,我们最终在 Hillside Kabana 1 度过了 5.5 小时。我们的服务员很棒,非常友好。音乐和氛围正如您所期望的那样,舒适而冷静。整个地方让我想起了 Fred Flintstone 场景中的一些东西,但它确实不错,而且很酷
不幸的是,食物不是很好,在点了鸡肉炒饭后,鸡肉很少,里面的东西很糟糕,总体来说有点冷,我们冒险点了一些薯条和红薯条(更饱腹,更安全的选择)
普通薯条 = 好
红薯条 = 冷、湿、未煮熟。我把它们放在太阳下晒,试图让它们暖和起来,我有点充满希望,直到要走的时候
结账的时候,我说 SP 薯条非常令人失望,他们能不能把它从账单中删掉(@ 130,000 卢比),其他一切都很好
*触发警告*
如果你有时间安排,而且有 Gojek/Uber 在等你,那么你将有 25 分钟的争论和重新解释,而且 Gojek 司机会非常不高兴
老板 1 级 - 检查 SP 薯条,询问出了什么问题。参考之前的答案,但为了好玩:它们变冷了,又湿又没煮熟。证据就在那里 - 去看看
对讲机狂热 + 检查 SP 薯条。好的,我找到了我的经理
老板 2 级 - 老板 2 级要严肃得多,要求提供更多细节,但除了(参考之前的答案)之外,真的没有什么可以提供的。 Boss Level 2 完美呈现了失望的画面,并增加了戏剧性的停顿以增加乐趣。我勉强走了 5 米前往 Kabana,重新检查更冷的 SP 火(我现在躲在酒吧区的阴凉处)。问题越来越多,我感觉自己好像身处《X 档案》或《犯罪现场调查》的电影场景中,不得不接受这种审讯。好的,我找到了我的经理
Boss Level 3 - Boss Level 3 纯粹是公事公办,甚至没有给我们任何话 - 他的任务是调查这些 SP 薯条,没有什么可以阻止他。毫无疑问,薯条专家教授迅速将盘子拿走,进行法医红薯薯条检查。
我们现在已经快 25 分钟了,不能认为这是一次原本不错的体验的完美结局。
最终,Boss Level 2 的对讲机开始响起,我们得到了巴厘岛市长的批准,将冰冷、潮湿和未煮熟的红薯条从账单中移除。我松了一口气,酒吧的 4 名员工都松了一口气(毕竟,当你离得这么近时,很难不听和分享乐趣
谁该负责?我不确定,这最好留给管理层来解决,但让你的客户(和他们的家人)等这么久是糟糕的客户服务,尤其是我们,主菜账单大约是 1,800,000 卢比
这个长篇故事的寓意是:最好在用餐前或用餐后吃东西,而不是在用餐期间
:-)