点评:Flamingo travel was recommended by multiple Instagram accounts so we contacted them WhatsApp. We were sent an in-depth 3 day itinerary on WhatsApp and were told it would be a price of 1300 Bolivianos for an English guide (900 for a Spanish guide). We opted for 3 day tour that finished at 6:30pm on day 3 and were told it would only be an extra 100 Bolivianos to organise transport to finish in San Pedro. We paid the full amount in cash on arrival but after paying had the itinerary explained to us which was different to what was sent to us. Instead it would finish at 9am on day 3, missing multiple stops and meals we had just paid for. The owner of the company agreed this was not the plan she had arranged with us on WhatsApp and that we were being charged for things we would not be receiving… but refused to refund us anything or even apologise for the misleading information. We were limited for time in our travels and due to the diesel crisis in Bolivia less tours were operating so had no option to book last minute with another company. The driver and the tour guide were absolutely brilliant, but explained they are self employed and not employees of flamingo travel. They even tried to help us negotiate with the owner of flamingo travel stating we should be entitled to some sort of refund due to misleading information.
翻译:多个 Instagram 账户推荐了 Flamingo travel,因此我们通过 WhatsApp 联系了他们。他们通过 WhatsApp 向我们发送了一份详细的 3 日行程,并告知我们英语导游的费用为 1300 玻利维亚诺(西班牙语导游的费用为 900 玻利维亚诺)。我们选择了 3 日游,该游记在第 3 天下午 6:30 结束,他们告知我们只需额外支付 100 玻利维亚诺来安排交通,到达圣佩德罗。我们抵达时以现金支付了全额费用,但付款后他们向我们解释了行程,与发送给我们的行程不同。相反,行程将于第 3 天上午 9 点结束,错过了我们刚刚支付的多个站点和餐食。公司老板同意这不是她在 WhatsApp 上与我们安排的计划,我们被收取了原本不会收到的费用……但拒绝退还任何费用,甚至不为这些误导性信息道歉。我们的旅行时间有限,而且由于玻利维亚的柴油危机,运营的旅行团数量减少,因此没有选择在最后一刻预订其他公司。司机和导游非常出色,但他们解释说,他们是自雇人员,不是火烈鸟旅行社的员工。他们甚至试图帮助我们与火烈鸟旅行社的老板谈判,称由于信息误导,我们有权获得某种退款。