旅行
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Katy W
Fantastic owl experience!!!
The Bird Of Prey Project的点评
点评：I had arranged for an owl experience for my boyfriend just before Christmas and it was such a wonderful experience. The girl who helped with the owls was so friendly, knowledgeable and personable (I’m so sorry I didn’t retain her name but she had blue hair, from Bristol, and was so lovely!). I absolutely loved feeding the owls and wearing the glove. We interacted with three owls and the barn room was sweetly decorated with twinkle lights. What an experience! Thank you!
The only downer was that I had paid in advance and this wasn’t recorded on my booking. I didn’t even get a receipt or booking confirmation which I don’t believe is even allowed! This resulted in the manager being unfriendly and disbelieving and I had to pull up my bank information to prove I had indeed paid. I felt at this point I was poorly treated; no apology was given. You shouldn’t offer advance payment if there’s not a legitimate way of you recording sufficiently who has paid. It was embarrassing in front of my boyfriend. Especially as I had arranged this as a gift and after the interaction he was aware how much the whole thing cost. I think you could improve this aspect of the business.
Just want to note that all the other staff members were extremely friendly.
The only downer was that I had paid in advance and this wasn’t recorded on my booking. I didn’t even get a receipt or booking confirmation which I don’t believe is even allowed! This resulted in the manager being unfriendly and disbelieving and I had to pull up my bank information to prove I had indeed paid. I felt at this point I was poorly treated; no apology was given. You shouldn’t offer advance payment if there’s not a legitimate way of you recording sufficiently who has paid. It was embarrassing in front of my boyfriend. Especially as I had arranged this as a gift and after the interaction he was aware how much the whole thing cost. I think you could improve this aspect of the business.
Just want to note that all the other staff members were extremely friendly.
翻译：圣诞节前夕，我为男朋友安排了一次猫头鹰体验，这真是一次美妙的体验。帮忙照看猫头鹰的女孩非常友好、知识渊博、平易近人（很抱歉我没有记住她的名字，但她有一头蓝色的头发，来自布里斯托尔，非常可爱！）。我非常喜欢喂猫头鹰和戴手套。我们与三只猫头鹰互动，谷仓房间装饰着闪烁的灯光。真是一次美妙的体验！谢谢！
唯一的遗憾是我已经提前付款，但这并没有记录在我的预订中。我甚至没有收到收据或预订确认，我认为这是不允许的！这导致经理不友好和不相信，我不得不调出我的银行信息来证明我确实付了钱。我觉得我受到了不公平的对待；没有道歉。如果没有合法的方式充分记录谁付了钱，你就不应该提前付款。这在我男朋友面前很尴尬。尤其是因为我已经安排好了这件礼物，在互动之后他知道了整个事情花费了多少钱。我认为你可以改善业务的这一方面。
只想指出，所有其他工作人员都非常友好。
唯一的遗憾是我已经提前付款，但这并没有记录在我的预订中。我甚至没有收到收据或预订确认，我认为这是不允许的！这导致经理不友好和不相信，我不得不调出我的银行信息来证明我确实付了钱。我觉得我受到了不公平的对待；没有道歉。如果没有合法的方式充分记录谁付了钱，你就不应该提前付款。这在我男朋友面前很尴尬。尤其是因为我已经安排好了这件礼物，在互动之后他知道了整个事情花费了多少钱。我认为你可以改善业务的这一方面。
只想指出，所有其他工作人员都非常友好。
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